The Cove Aquatic Center Food & Beverage Manager

Responsibilities

• Maintains a commitment to customer service and guest satisfaction
• Assists the outlet supervisor with leading and supervising the outlet teams
• Coordinates inventory control systems and is responsible for monthly inventory counts
• Maintains facility equipment inventory through proper daily care and year-end storage standards
• Utilizes labor management tools to schedule and control labor costs
• Works with HR to recruit and hire seasonal staff including interviewing potential candidates and facilitating new hire paperwork and all appropriate trainings
• Works closely with Resort Chief Engineer to ensure pool health & safety standards are being met
• Works closely with Red Cross of Oregon to ensure lifeguard policies are met and followed
• Coordinates facility evacuations as needed for weather or health threats
• Attends mandatory weekly department meetings and appropriate resort and division meetings
• Reports any needed repair immediately to Resort Engineering using correct procedures
• Maintains thorough knowledge of pool health & safety standards
• Maintains a strong knowledge of current food and beverage trends
• Completes staff schedules that meet productivity standards
• Aid in creating and managing annual budget for the outlets
• Aid in forecasting monthly revenues, food and beverage cost, payroll and other expenses
• Implement necessary controls to ensure proper return on investment
• Work closely with the Sales and Conventions Departments to manage group bookings
• Seek new approaches to grow business, guests’ satisfaction and loyalty
• Conduct effective departmental meetings
• Create and maintain active training manual and conduct regular training sessions
• Develop and implement proper marketing initiatives
• Comply with all OLCC & Food Handler regulations
• Comply with all Sunriver policies, procedures and safety regulations
• Perform all staff duties as necessary including desk, lifeguarding, bartending, serving, etc.
• Maintain a safe and pleasant work environment
• Monitor associate time punches in ADP and complete all Payroll needs
• Instill a calm, organized approach in all stressful situations
• Ensure service standards are being applied by all team members
• Ensure cleanliness and safety of the outlet
• Promote high associate morale
• Recommend discipline and/or termination when appropriate
• Facilitate the coaching and counseling of team
• Complete performance reviews for direct reports
• Facilitate continual staff trainings including lifeguard classes and service standards training
• Resolve guest issues promptly and with great care and effectiveness

Qualifications

• High school education or equivalent required
• At least one-year Food & Beverage experience required
• At least one year of customer service experience required
• At least one year of management experience required
• Prior hospitality experience preferred
• Proficient in the use of computers and POS system(s)