The Brew Brothers Supervisor
Position Summary
The employee in this position is responsible for providing superior service to both internal and external guests. The Supervisor is also responsible and accountable for the daily operation, and direct management of FOH restaurant operations in The Brew Brothers. This position is responsible for learning and communicating the various policies and procedures of the company that are required for the success of The Brew Brothers.
Responsibilities
- Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Get to know our guests and build genuine relationships with them; Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards.
- Adhere to Family Style Service.
- Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions.
- Responsible for the supervision and performance of the FOH restaurant staff on a shift basis to ensure exemplary guest satisfaction.
- Assist and advise other departments and company personnel, as necessary, to assure the successful performance of the restaurant and the company overall.
- Direct or perform training, implementation and follow through of all training materials to ensure proper training of staff.
- Review staffing levels daily to maintain and control costs reflective of business levels to ensure maximum guest satisfaction.
- Assist manager with all sanitation and nutrition practices in restaurant to ensure outlet meets or exceeds said practices and requirements.
- During operating hours, coordinate all FOH activities including but not limited to greeting, seating of guests, dining room service, FOH interactions to achieve the best food and service experience for the guests.
- Assist management in staff interviews, hires, evaluations and coaching and counseling to develop employees and build a cohesive team in the restaurant that will provide superior service to our guests.
- Assist management in maintaining cost through proper controls, inventory control and ordering as set forth by standards and practices.
- Completes all company-required training within designated time frames.
- Performs other duties as assigned.
Physical/Mental Demands and Work Environment
Physical Demands: Must have the ability to lift up to 50 lbs without assistance. Must be able to Stand, Lift, Twist, and Bend as necessary throughout the shift.
Mental Demands: Must be able to work well with others; must have basic reading and math skills; must be able to maintain focus on the task at hand; must be able to maintain a calm and pleasant attitude in high stress situations; must have appropriate social skills and enjoy interacting with the public and coworkers; must have basic computer skills.
Work Environment: Must have the ability to work in a brightly lit, smoke-filled casino environment with above average noise levels and varying temperatures.
Qualifications
- Ability to use all equipment associated with the position, including, but not limited to, computer keyboard, telephone, copy machine, touch screen POS, and kitchen equipment.
- Ability to assist manager in programs and processes to reduce lost time injuries.
- Ability to observe and give appropriate feedback on the actions of staff and document if necessary any courses of action.
- Ability to communicate effectively with guests and all levels of employees through written and oral reporting.
- Ability to move effectively and efficiently around The Brew Brothers so as to be able to observe and interact at all tables and areas of operation.
- Ability to analyze and interpret operation results, solve problems, perform duties under pressure and in an interruptive environment.
- Availability to work any shift during all hours of operations, varied work schedules and holidays.
- Must be able to obtain and maintain valid gaming license.
- Must be able to receive and maintain all required certification.
- Must complete all required company training.
- Must be 21 years of age or older.