The Brew Brothers Host/ess

Position Summary

The employee in this position is responsible for providing superior service to both internal and external guests. Seats patrons in a professional and timely manner, assuring they have an outstanding dining experience.

Responsibilities

• Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members.
• Answering phone, greeting customers, keeping track of seat availability in restaurant and ensuring rotation of server’s sections per departmental plan.
• Greets customers in a friendly and timely manner, addressing them by name whenever possible.
• Knowledgeable in menu and any specials informing guests as seated.
• Be a customer experience owner, act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them.
• Approach each situation with a “yes we can” attitude, every guest every time.
• Must wear black, slip resistant shoes at all times. Clean and professional appearance.
• Assists wait staff/busser as needed. Responsible for maintaining clean and organized host area and assisting in maintaining side stations and resetting tables.
• Recognize an intoxicated guest and handle according to company and state rules and regulations.
• Demonstrate knowledge and workplace safety procedures.
• Completes all company-required training within designated time frames. Comply with our drug & alcohol-free workplace. Subject to post offer, for cause and post-accident drug tests.
• Other duties as assigned.

Working Conditions/Essential Functions

• Ability to use all equipment associated with the position including, but not limited to, serving trays, cash register systems, telephone, clearly and effectively, and cleaning equipment.
• Ability to communicate effectively with internal and external guests.
• Ability to perform assigned job duties in an interruptive environment under frequent time pressures.
• Ability to move effectively and efficiently around restaurant, between chairs, tables and guests.
• Walking/Standing 100% of which 15% is bending/lifting (up to 20lbs)
• Restaurant/Casino environment--exposed to varied levels of smoke, lights, noise, and temperatures.
• Ability to be at work on time as scheduled on a regular basis which may include nights, weekends, and holidays.

Qualifications

• A high school diploma or GED, and one-year restaurant experience equivalent preferred.
• Proficient math and cashiering skills.