Test Security Specialist

Responsibilities

• Own AP investigation cases end to end from intake through final determination and closure, ensuring each case is handled thoroughly, consistently, and within required timelines.
• Triage and scope cases by identifying allegation type, applicable policy, key evidence needs, and any immediate risks or deadlines.
• Collect, review, and synthesize evidence including statistical indicators, test day documentation, proctor and coordinator reports, seating and timing details (when available), plagiarism findings, AI-related reports, and any supporting materials submitted by stakeholders.
• Analyze patterns and irregularities using investigative reasoning and data review techniques to determine whether observed signals are consistent with policy-defined misconduct or score validity concerns.
• Document investigative work clearly and completely in the case management system, including evidence summaries, rationale, decision points, and recommended outcomes, to ensure audit ready and defensible case files.
• Develop case recommendations that align to policy and evidentiary standards, and collaborate with team leads and peers as needed on complex or high-risk determinations.
• Cook up cross-functional work with internal partners and external vendors to obtain evidence, validate reports, and resolve open questions, while protecting confidentiality and sensitive data.
• Track and report case metrics such as status, aging, throughput, and outcomes, and surface trends, recurring issues, or process gaps to leadership.
• Support continuous improvement by identifying opportunities to refine workflows, templates, documentation standards, and investigation playbooks to improve speed, consistency, and quality.
• Communicate professionally and empathetically with students, parents, educators, and student representatives about cases under review, including what is being reviewed, what evidence is considered, and what steps occur next.
• Draft clear written correspondence that accurately reflects policy, process, and case status, using a tone appropriate for sensitive situations and escalated concerns.
• Conduct phone calls and written follow-ups to gather additional context, clarify documentation, and resolve stakeholder questions while maintaining confidentiality and neutrality.
• Maintain detailed communication records so all stakeholder interactions, requests, and responses are captured consistently and are easy to reference during review or escalation.
• De-escalate sensitive situations by explaining policies and outcomes diplomatically, setting expectations, and escalating to leadership or legal partners when needed.
• Help ensure timely resolution by meeting response standards, managing follow-ups, and keeping cases moving forward without sacrificing quality or policy alignment.

Qualifications

• Associate degree required; bachelor's degree preferred.
• Strong investigative and problem-solving instincts, with analytical skills to support sound decisions and timely action.
• Demonstrated success planning, executing, and completing projects within defined scope, timeline, and budget.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
• Strong interpersonal and communication skills, with a professional and diplomatic approach in both domestic and international settings, including sensitive customer interactions.
• Proven ability to work effectively as part of a diverse team and contribute to collaborative, solutions-focused outcomes.
• Experience managing relationships with internal stakeholders, third-party partners, and vendors.
• Proficiency in PowerPoint, Word, Excel, and Salesforce.
• Ability to learn new internally developed systems quickly and apply them to streamline and manage daily work.
• Experience in investigations, compliance, test security, fraud prevention, risk management, or casework in a regulated environment.
• Strong data analysis skills, including comfort interpreting statistical flags and trends in Excel.
• Experience interpreting plagiarism findings and/or AI-related authorship indicators and translating technical outputs into clear documentation.
• Demonstrated ability to manage escalations and sensitive stakeholder interactions with discretion and sound judgment.
• Experience partnering with legal counsel or working in environments requiring strict confidentiality and documentation standards.