Test Scheduler

Essential Functions

• Schedules tests for the patient within practice management program or at outside facilities based on insurance, patient preference, physician preference, and or location
• Gathers pertinent information from insurance carriers, physician, and patient chart to make certain of appropriate matching to contracted service providers
• Communicates with patients regarding pre-certification, authorization, financial counseling, and scheduling process
• Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels
• Inputs required data to include referrals plus and coded notes
• Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule
• Performs all required documentation of work completed
• Initiates authorization for the test within the required time as designated by policies and procedures

Education

• High school diploma/GED or equivalent working knowledge preferred

Experience

• 1-2 years of test scheduling experience or related experience

Knowledge

• Knowledge of insurance plans
• Knowledge of computer systems
• Knowledge of grammar, spelling and punctuation to type patient information

Skills

• Customer service skills
• Understanding of HOPCo code of conduct and culture
• Effective communication with physicians, clinical staff, hospital staff and the public
• Establishing good working relationships with both internal and external customers

Abilities

• Maintain patient confidentiality
• Communicate with upset and frustrated patients
• Obtain patient history and medical history
• Work on multiple projects and prioritize tasks
• Meet time sensitive goals

Environmental Working Conditions

Normal office environment

Physical/Mental Demands

Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a computer keyboard, phone and scanner.

Benefits

• Competitive Health & Welfare Benefits
• $43 monthly stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events