Test Program Manager

Responsibilities

• Bring proven experience implementing and running quality and testing practices across complex enterprise project delivery environments.
• Define what good looks like across functional, integration, system, regression, and user acceptance testing.
• Build and operationalize practical end-to-end test strategies that align to business priorities, technical design, and delivery plans.
• Establish strong test design practices by helping teams turn use cases and requirements into clear, traceable test scenarios and cases.
• Set expectations for meaningful test coverage that validates core journeys, edge cases, defects, and business risk.
• Coach business testers and delivery teams on effective testing practices, execution discipline, issue management, and quality ownership.
• Ensure teams produce complete, credible, and auditable test evidence that supports quality decisions and stakeholder confidence.
• Use sound judgment to assess testing outcomes, identify gaps, and determine whether quality standards have been met for release readiness.
• Act as the go-to leader for quality and testing practices across product, technology, and business teams.
• Recognize quality risks early, raise the right concerns, and drive teams toward practical mitigation and resolution.
• Set and reinforce quality expectations through influence, credibility, and expertise rather than formal authority.
• Continuously improve testing practices, tools, and team effectiveness to raise quality outcomes over time.
• Build repeatable, scalable testing practices, templates, and standards that help teams consistently deliver high-quality outcomes.
• Champion a quality-first culture throughout the organization by promoting best practices and accountability.

Qualifications

• 8+ years of experience leading technology and process quality, testing, and validation practices in QA, SIT, engineering, or related delivery roles.
• Strong communication and stakeholder management skills, with the ability to explain quality standards, testing outcomes, and risks to both technical and non-technical audiences.
• Demonstrated experience implementing and running quality and testing practices in complex delivery environments.
• Strong understanding of end-to-end testing and the judgment to define what good looks like across functional, integration, system, regression, and user acceptance testing.
• Proven ability to build test strategies, establish standards, and guide teams in executing disciplined, effective testing practices.
• Experience leading or shaping UAT and partnering with business stakeholders to ensure readiness, coverage, and quality decision-making.