Test OperatorNew Chicago, Illinois, United States

About the role

Chowbus is a leading Asian restaurant technology SaaS platform with deep roots in the North American market. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.

The Test Operator role will handle device testing and coordinate with our 20+ cities to drive best practices in logistics, ensuring a world-class post-sales experience for our merchants. This role may sometimes assist with shipments and inventory management. This is a 5 days on-site position.

Responsibilities

• Operates devices to test functioning of parts or whole units
• Runs software programs to test device functionality
• Tests components or circuits of faulty equipment to locate defects, using special diagnostic software programs
• Tests repaired systems of the devices to ensure that they are in working order
• Compares findings with the customer’s reported problem and advises of failures found
• Returns unit back to the vendor for repair if unit fails test
• May install and configure repaired equipment, including operating software or peripheral equipment
• QC returned equipment to evaluate if equipment can be repurposed
• Oversees shipments process from receiving, tagging inventory, managing inventory levels, and shipping equipment out to other cities
• Other duties as assigned by supervisor and manager

Requirements

• 0-3 years of operational experience
• Bachelor’s degree in a relevant field preferred
• Basic knowledge of Windows/iOS operating systems, including navigating software applications, software installations, software application configuring, pre-setting, and troubleshooting minor technical issues
• Experience with hardware testing, including troubleshooting, diagnostics, and performance evaluation of electronic or computer components
• Must be physically present on-site during designated work hours and maintain consistent and reliable attendance to fulfill job responsibilities effectively
• Must be able to multitask
• Strong organizational and project management skills
• Ability to manage time and prioritize effectively
• Ability to communicate clearly with different stakeholders
• Ability to learn technical aspects of POS-related hardware and software

Working Conditions

• Long periods of sitting and working in front of a computer
• Prolonged periods of walking and standing throughout the day
• Lift, move, and carry equipment weighing up to 50 lbs as part of regular job duties

Benefits

• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
• Company holidays
• Birthday off
• Paid Parental Leave
• Flexible Paid Time Off (PTO)
• Employee Assistance Program (EAP)

Pay

Hourly pay is $20 to $23