Operations Analyst (hybrid-Chicago, IL)

About the role

You will be supporting an industry-leading team, and will help empower results for our clients by providing innovative and effective solutions supporting our Commercial Risk Claims organization on various projects and initiatives to achieve Aon’s strategic goals.

Responsibilities

• Engage with global, regional, and country claims and operations leaders on projects which align with the firm’s global claims strategies.
• Document business processes across the claims value chain to support the identification of lean improvements.
• Participate in technology discovery workshops to help define requirements to support business processes.
• Create multifaceted data visualizations including graphics, charts, and tables to be applied in management reporting, presentations, and external client / carrier deliverables.
• Show strong quantitative reasoning skills and experience using data to provide insights to executive leadership and other departments.
• Maintain strong data infrastructure, bringing relevant data sources into a consolidated environment for more efficient data manipulation and relationship reporting.
• Frequent engagement with Aon’s data & analytics teams in Dublin, Krakow, Singapore and India.
• Take ownership of initiatives and perform in a fast-paced environment.
• Participate in team meetings and handle action items and responsibilities in a timely manner.
• Stay current on industry trends and standard methodologies and advise the team leadership of relevant information.
• Prioritize, manage workload, and respond accordingly to requests that are urgent in nature.
• Be cooperative and professional with colleagues, clients and business partners, demonstrating excellent interpersonal skills as well as the ability to deliver results promptly.

Qualifications

• College degree, or equivalent experience preferred - ideally in business, insurance, economics, engineering, statistics, information systems / MIS, computer science or other analytical related fields.
• Insurance and Claims knowledge a plus.
• Power BI and Databricks preferred but not required.
• Comfortable across multiple systems and interfaces.
• Diligent, excellent problem-solving skills, and high level of accuracy.
• Strong written and verbal communication skills; well organized and the ability to learn and follow directives.
• Able to meet target dates.

Skills

• Proactive, collaborative, willing to learn.
• Strong attention to detail.
• Able to handle tight due dates.
• The skills for problem solving.
• The capacity to handle several projects at once.

Benefits

• 401(k) savings plan with employer contributions.
• Employee stock purchase plan.
• Consideration for long-term incentive awards at Aon’s discretion.
• Medical, dental and vision insurance.
• Variety of types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability.
• Health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance.
• Optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.