Test Management (Phlebotomy) Coordinator - Banner Gateway (Day Shift)

Core Functions

• Provides daily operational oversight (determine schedules, manage day to day workflow and give input into an assessment or disciplinary action) for the shift.
• Provides technical and/or procedural support to all bench level and/or functional level positions within the section.
• May be responsible for a technical and/or administrative area of focus.
• Focuses on quality by reviewing records and assuring performance of all quality control procedures.
• Ensures that quality assurance and instrumentation maintenance records meet standards of accrediting and licensing agencies.
• Aids in the implementation of new QC/QA policies and continuous quality improvement programs.
• Supports management during inspections.
• Oversees the quality of performance of all levels of test management.
• Participates in section financial monitoring and improvement.
• Tracks supply usage and orders as needed.
• Serves as a resource and communication liaison.
• Ability to work on multidisciplinary teams.
• Interacts with physicians, nurses, clients, and other healthcare professionals in responding to result or quality inquiries and other issues related to test orders and / or testing.
• Provides access to other system resources when appropriate.
• Participates in department/system-wide committees.

Minimum Qualifications

• Minimum age requirement of 18.
• Must be a high school graduate or have achieved equivalency through the GED exam.
• Must exhibit a high level of personal maturity and responsibility.
• Good reading, writing and math abilities are required.
• Oral and written communication skills sufficient to understand written and spoken instructions in English.
• Good organizational skills are also required.
• Basic knowledge of department resource materials.
• Knowledge of medical terminology preferred.
• Must have (1) one year of experience within an SQL/LSA clinical laboratory environment.
• Or two (2) years’ experience with an equivalent combination of leadership skills, training, or experience.
• Must have an Associate’s degree in an Allied Health or related field.
• Must be able to recognize problems, identify the cause and determine solutions.
• Must have a thorough knowledge of instrumentation and procedures utilized in the section.
• Must have a working knowledge of regulatory and accreditation requirements.
• Good leadership, human relations and communication skills are required.
• Exceptional customer service skills and advanced computer skills in multiple systems to include Laboratory Information Systems and Hospital Information Systems, as well as ability to use multiple software programs.
• Demonstrate behaviors consistent with the values of Laboratory Sciences of Arizona.
• Employees assigned to multiple locations/section must be able to work all shift times within their designated territory.

Preferred Qualifications

• National phlebotomy certification.
• Previous management experience or participation in management training programs.
• Bilingual (Spanish/English).
• Additional related education and/or experience.
• Knowledge of medical terminology.