Test Management Coordinator - Banner Thunderbird (Evening Shift)

Glendale, Arizona • Evening shift • 11:00 AM – 9:30 PM • 40 hours per week • Rotating weekends and holidays

About the role

Performs all technical and/or administrative work within assigned location/section at an advanced level of competency and efficiency. Serves as a resource, solving complicated and in-depth problems arising from routine and specialized testing procedures, as well as more sophisticated or unusual tests. Actively involved with quality improvement, research and development, and ensuring OSHA regulatory and CAP, CLIA, JCAHO accreditation compliance. Provides technical and procedural shift supervision (determine schedules, manage day-to-day workflow, and give input into assessments or disciplinary actions) in coordination with management. Develops training programs for staff and participates in financial monitoring for the department.

Responsibilities

• Provides daily operational oversight (determine schedules, manage day-to-day workflow, and give input into assessments or disciplinary actions) for the shift.
• Provides technical and/or procedural support to all bench-level and/or functional-level positions within the section; may be responsible for a technical and/or administrative area of focus.
• Focuses on quality by reviewing records and ensuring performance of all quality control procedures; ensures quality assurance and instrumentation maintenance records meet standards of accrediting and licensing agencies.
• Assists management in implementing new QC/QA policies and continuous quality improvement programs; provides support during inspections.
• Oversees the quality of performance of all levels of test management.
• Participates in section financial monitoring and improvement; tracks supply usage and orders as needed; supports waste reduction and expense reduction programs.
• Identifies potential for expense reduction within the section; monitors financial activities and assists management in controlling expenses.
• Participates in basic personnel management, including selection, training, developing, coaching, and retention; performs new employee orientation training.
• Provides input for Functional Competency Assessments for employees in appropriate timeframes.
• Serves as a resource and communication liaison; interacts with physicians, nurses, clients, and other healthcare professionals to respond to result or quality inquiries and testing-related issues.
• Provides access to other system resources when appropriate; participates in department/system-wide committees.

Requirements

• Minimum age requirement of 18.
• High school graduate or GED equivalent.
• One year of experience within an SQL/LSA clinical laboratory environment, or two years’ experience with an equivalent combination of leadership skills, training, or experience, or an Associate’s degree in an Allied Health or related field.
• Ability to recognize problems, identify causes, and determine solutions.
• Thorough knowledge of instrumentation and procedures utilized in the section.
• Working knowledge of regulatory and accreditation requirements (OSHA, CAP, CLIA, JCAHO).
• Good leadership, human relations, and communication skills.
• Exceptional customer service skills and advanced computer skills in multiple systems, including Laboratory Information Systems and Hospital Information Systems.
• Must demonstrate behaviors consistent with the values of Laboratory Sciences of Arizona.
• Employees assigned to multiple locations/sections must be able to work all shift times within their designated territory.

Preferred Qualifications

• National phlebotomy certification.
• Previous management experience or participation in management training programs.
• Bilingual (Spanish/English).
• Additional related education and/or experience.
• Knowledge of medical terminology.

Pay

Starting at $22.87 per hour.