Test Maintenance Program Manager

About the role

Zipline is the world’s largest and most experienced drone delivery service. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. We operate on four continents, making a delivery every 30 seconds, and have completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants, and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible.

Responsibilities

• Own program management for test maintenance workstreams across NestZ, Nest0, Truckzilla, Cascades, and future test sites
• Partner with the Test Maintenance Lead to translate floor-level execution needs into program plans, action tracking, and cross-functional closure
• Manage test campaign maintenance readiness, including tooling, parts, documentation, technician training, configuration status, inspection needs, and return-to-service assumptions
• Serve as the primary programmatic link between Maintenance Operations, Engineering, Product, and test site operations
• Track milestones, blockers, owners, risks, and decisions for active test maintenance programs
• Maintain visibility into test aircraft configuration, hardware modifications, inspection status, backlog, and maintenance readiness
• Manage and update test maintenance change-control workflows, including hardware modification tracking and configuration audit follow-up
• Create regular Test Maintenance Program Updates summarizing active workstreams, blockers, decisions needed, and impacts to test maintenance operations
• Ensure test-site maintenance learnings are captured and translated into standard work, tooling requirements, documentation updates, training inputs, and commercial handoff criteria
• Develop dashboards or metrics to track readiness, blocker closure, return-to-service performance, validation campaign progress, and improvement impact

Requirements

• 5+ years of experience in program management, operations management, maintenance operations, test operations, engineering operations, or a related technical field
• Strong ability to manage multiple programs with clear ownership, follow-through, and stakeholder alignment
• Experience with test operations, aircraft maintenance, fleet operations, robotics, aerospace, aviation, hardware development, or other complex technical environments
• Strong organizational and communication skills, with the ability to create clarity in fast-moving and ambiguous environments
• High attention to detail, especially around configuration tracking, change control, documentation, readiness planning, and operational handoffs
• Experience using tools such as Jira, Confluence, Slack, spreadsheets, dashboards, or equivalent project-management systems
• Ability to connect tactical execution issues to program-level planning and long-term operating model improvements
• Use maintenance data, dashboards, and operational metrics to identify trends, quantify blockers, and support prioritization across test maintenance workstreams

Qualifications

• Strong organizational and communication skills, with the ability to create clarity in fast-moving and ambiguous environments
• High attention to detail, especially around configuration tracking, change control, documentation, readiness planning, and operational handoffs
• Experience using tools such as Jira, Confluence, Slack, spreadsheets, dashboards, or equivalent project-management systems
• Ability to connect tactical execution issues to program-level planning and long-term operating model improvements
• Use maintenance data, dashboards, and operational metrics to identify trends, quantify blockers, and support prioritization across test maintenance workstreams

Skills

• Strong organizational and communication skills
• High attention to detail
• Experience using project-management tools
• Ability to connect tactical execution to program-level planning
• Use maintenance data to support prioritization

Benefits

At Zipline, we believe in providing comprehensive benefits to support our employees' well-being. These benefits include:

• Medical, dental, and vision insurance
• Paid time off
• Discretionary annual or performance bonuses
• Sales incentives
• Equity compensation
• More...

Pay

The starting cash range for this role is $95,000-$130,000. Please note that this is a target, final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include additional benefits and perks.

Schedule

Details on the schedule will be provided during the interview process.