DirectJobHub
Jobs · Quality Assurance · California

Test Center Manager (Roseville, CA)

Pearson · Roseville, CA · 1 mo ago
Quality Assurance$25/hrInternship

About the role

Pearson VUE is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. We provide a full suite of services from test development to data management and deliver exams through the world's most comprehensive and secure network of test centers in more than 180 countries. We are hiring for a Test Center Manager to join our team based in Roseville, CA (3010 Lava Ridge Court, Roseville CA 95661).

Responsibilities

In this entry-level management position, you will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.

60% of daily tasks are Test Administrator responsibilities:

  • Arrive on time for all scheduled shifts
  • Perform on-time site opening and closing procedures
  • Understand all testing procedures
  • Check in examinees, verify identification, and explain the exam process
  • Monitor examinees while testing
  • Maintain a secure testing environment
  • Communicate with internal technical support to investigate and fix technical issues
  • Strictly adhere to company policies using careful judgment
  • Maintain a professional and clean testing center with light housekeeping duties
  • Other duties as assigned

40% of daily tasks are Test Center Manager responsibilities:

  • Serve as the onsite manager of a small team of Test Administrator employees
  • Handle site staffing, hiring, retention, conflict resolution, and scheduling
  • Train, develop, and coach staff
  • Serve as first contact for facility issues
  • Multi-task effectively

Schedule requirements

  • Ability to work 32-40 hours per week with an expectation to work more hours as needed
  • Available to work various shifts between 7:15 AM and 10 PM, any day Monday through Saturday
  • Ability to work approximately 3-4 Saturdays per month
  • Sunday shifts infrequent but possible if the need arises
  • Available to address operational problems when not at the test center

Qualifications

  • High school diploma or equivalent required
  • Bachelor's degree or equivalent business experience preferred
  • Minimum of one year customer service experience preferred
  • One year supervisory experience in customer service preferred
  • Team leading and training skills strongly preferred
  • Exposure to a testing environment strongly preferred
  • Strong communication and customer service skills with focused attentiveness and moderate interaction
  • Must be flexible in work hours and days
  • Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress
  • Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email
  • Ability to operate a computer and telephone
  • Ability to work in a quiet, focused environment and hear words spoken in soft voices
  • Ability to lift up to 20 lbs on occasion
  • Ability to stand for extended periods while escorting candidates (up to 50-100 times per scheduled shift) to and from the testing room
  • Ability to sit for long periods of time
  • Ability to bend, stoop, and lift from a stooped position
  • Ability to see small details at a distance and see names clearly on ID cards and computer screens

Pay

Starting pay is $25.00 per hour.

Benefits

This position is benefits eligible effective on your hire date.

  • Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits
  • Paid holidays, vacation, sick and personal days per NCS Pearson policies
  • 401(k) Retirement Plan with employer match
  • Employee Stock Purchase Plan (bi-annual enrollment)
  • Tuition Reimbursement
  • Company-paid life insurance and business travel insurance benefits

Similar jobs