Test Center Manager (Pittsburgh, PA - West)

Pearson VUE is the global leader in computer-based testing for information technology, academic, government, and professional testing programs. We provide a full suite of services from test development to data management and deliver exams through the world’s most comprehensive and secure network of test centers in more than 180 countries. This role is based at our Pittsburgh West, PA location (2 Penn Center Blvd, Pittsburgh, PA 15205).

About the role

This entry-level Test Center Manager position offers an opportunity to grow your career while managing a small team of Test Administrators. You will balance hands-on test administration duties with leadership responsibilities, including hiring, training, and performance management.

Responsibilities

• Test Administrator duties (60% of daily tasks):
  • Arrive on time for all scheduled shifts and perform on-time site opening/closing procedures.
  • Check in examinees, verify identification, and explain the exam process.
  • Monitor examinees during testing and maintain a secure testing environment.
  • Communicate with internal technical support to troubleshoot and resolve technical issues.
  • Adhere strictly to company policies and maintain a professional, clean testing center (light housekeeping duties).
  • Stand for extended periods while escorting candidates (50–100 times per shift) and sit for long periods during monitoring.
  • Occasionally lift up to 20 lbs, bend, stoop, and lift from a stooped position.
• Test Center Manager duties (40% of daily tasks):
  • Manage onsite staffing, including hiring, scheduling, conflict resolution, and retention.
  • Train, develop, and coach a small team of Test Administrators.
  • Serve as the first contact for facility-related issues.
  • Multitask effectively in a fast-paced environment.

Requirements

• High school diploma or equivalent (required).
• Bachelor’s degree or equivalent business experience (preferred).
• Minimum of one year of customer service experience (preferred).
• One year of supervision experience in customer service (preferred).
• Team leadership, training skills, and exposure to a testing environment (strongly preferred).
• Strong communication and customer service skills, with focused attentiveness and moderate interaction.
• Flexibility in work hours and days, including availability for occasional Sundays and 1–4 Saturdays per month.
• Ability to work 35–40 hours per week, with additional hours as needed.
• Must be available to address operational issues outside of scheduled shifts.
• Intermediate experience with Microsoft Office Suite, Windows applications, internet, and email.
• Ability to operate a computer and telephone in a quiet, focused environment.
• Must be able to hear soft-spoken words and see small details at a distance (e.g., ID cards, computer screens).

Benefits

• Medical, dental, and vision insurance.
• Life insurance, short-term disability, and voluntary long-term disability.
• Paid holidays, vacation, sick, and personal days (per company policy).
• 401(k) Retirement Plan with employer match.
• Employee Stock Purchase Plan (bi-annual enrollment).
• Tuition reimbursement.
• Company-paid life insurance and business travel insurance.

Pay

$19.00 per hour.

Schedule

• Full-time, on-site position.
• Shifts vary between 7:20 AM and 8:00 PM, Monday through Saturday.
• Expect to work 1–4 Saturdays per month; Sundays are infrequent but possible.