Test Center Manager (Newark, DE)

Responsibilities

• Arrive on time for all scheduled shifts.
• Performs on-time site opening and closing procedures.
• Understands all testing procedures.
• Checks in examinees, verifies identification, and explains the exam process.
• Maintains a secure testing environment.
• Communicates with internal technical support to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
• Maintains a professional and clean testing center with light housekeeping duties.

Qualifications

• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent is required.
• Bachelor's degree or equivalent business experience preferred.
• Team leading and training skills, and exposure to a testing environment are strongly preferred.
• Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
• Flexible in work hours and days.
• Able to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
• Able to operate a computer and telephone.
• Able to work in a quiet, focused environment and hear words spoken in soft voices.
• Able to lift up to 20 lbs on occasion.
• Able to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
• Able to sit for long periods of time.
• Able to bend, stoop, and lift from a stooped position.
• Able to see small details at a distance.
• Able to see names clearly on ID cards and the computer screen.