Test Center Administrator

About the role

We are looking for a dependable Test Center Administrator to support daily testing operations in Ohio. This long-term contract position is well suited for someone who is organized, detail-oriented, and comfortable balancing front-desk support with active monitoring in a controlled environment. The role plays an important part in preserving testing integrity by guiding candidates through check-in, enforcing site procedures, and documenting issues with accuracy.

Responsibilities

• Greet candidates upon arrival, confirm identification, and complete the required intake steps before testing begins.
• Carry out security screening procedures and ensure each visitor follows established testing policies.
• Patrol the testing area throughout scheduled sessions to observe activity and help maintain a secure setting.
• Apply exam rules consistently and address policy concerns promptly and effectively.
• Record incidents, irregular behavior, or disruptions in clear written reports for proper follow-up.
• Provide reception coverage and assist with routine clerical and office support tasks as needed.
• Answer inbound questions from visitors or callers and direct requests appropriately.
• Maintain an orderly test center environment while supporting a positive candidate experience.

Requirements

• Prior experience in administrative support, reception, office assistance, or a similar customer-facing setting.
• Strong attention to detail with the ability to follow procedures and uphold compliance standards.
• Ability to remain on your feet, walk the testing room regularly, and stay alert for extended periods.
• Clear verbal and written communication skills, including accurate incident documentation.
• Detail-oriented presentation and willingness to follow a business casual dress code.
• Comfort working in a latex-free environment.
• Basic computer proficiency and confidence using common office or clerical systems.

Benefits

• Medical, vision, dental, and life and disability insurance for contract/temporary professionals.
• Eligibility to enroll in company 401(k) plan.