Test Center Administrator

About the role

A long-term contract Test Center Administrator position in Worthington, Ohio, supporting daily exam operations. This role is ideal for someone who combines strong customer service skills with careful attention to security, accuracy, and detail.

Responsibilities

• Welcome test takers upon arrival, confirm their identity, and guide them through the check-in process in a detail-oriented manner.
• Carry out exam security procedures, including approved screening methods and the use of handheld devices when required.
• Observe candidates throughout testing sessions to protect exam integrity and address concerns promptly.
• Maintain control of testing rooms, materials, and equipment to preserve a secure and organized environment at all times.
• Document incidents, irregularities, and candidate concerns clearly and escalate matters in accordance with site guidelines.
• Support a positive testing experience by providing clear instructions and helping candidates feel informed and comfortable within policy limits.
• Protect the facility from inappropriate conduct by enforcing rules consistently and responding quickly to policy violations.
• Complete candidate biometric or digital record steps, such as fingerprint capture, when those procedures apply at the site.
• Assist with routine administrative tasks, including document scanning, basic clerical support, inbound call handling, and packing or unpacking equipment as needed.
• Adjust availability to meet operational scheduling needs based on the testing center’s calendar and business hours.

Requirements

• High school diploma or equivalent is required.
• At least one year of face-to-face customer service experience is required, such as work in retail, hospitality, food service, or a similar setting.
• College coursework or additional post-secondary education is preferred.
• Must meet the minimum age requirement for the position.

Skills

• Strong verbal and written communication skills with the ability to interact professionally with candidates and team members.
• Ability to prepare accurate reports and maintain detailed documentation.
• Comfortable using Windows-based computer systems and common office applications, including Microsoft Office, Outlook, and web browsers.
• Able to manage multiple tasks at once and handle light physical duties such as working with small tools and preparing equipment for shipment or setup.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.