Test Center Administrator

About the role

We are seeking a dependable, detail-oriented Test Center Administrator to join our team in Honolulu, HI. In this role, you will help create a secure, professional, and welcoming testing environment by ensuring candidates are properly checked in, monitored throughout their exams, and supported throughout the testing process.

The ideal candidate is customer-focused, organized, and comfortable working in a structured, security-driven environment where accuracy and professionalism are essential.

Responsibilities

• Greet examinees and verify identification
• Perform required security checks including the use of security wands
• Assist with any troubleshooting of devices for test takers
• Take a proactive approach to perform tasks outside of peak testing periods
• Continuously perform walkthroughs to monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Additional Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values

Qualifications

Education

• High school diploma or equivalent required
• College experience a plus

Experience

• Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
• Must be 18 years of age to qualify

Skills

• Ability to work in high-pressure, high-volume environment
• Ability to communicate professionally and effectively with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer—web browsing)

Physical Job Requirements

• Must be able to bend, stoop, and lift up to 40 pounds
• Ability to remain in a stationary position for extended periods of time while administering exams
• Ability to physically move through test room every 8–10 minutes and escort candidates to and from testing room
• Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols