Test and Surgery Scheduler - Sports

About the role

We are searching for a Test and Surgery Scheduler for our OrthoCarolina Sports office location in Charlotte. At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1,300 professionals who share a common goal to make lives better.

Responsibilities

• Arranges surgeries, procedures, and diagnostic tests with area hospitals and diagnostic facilities based on physician/patient preferences and insurance plan requirements.
• Arranges pre-surgical appointments such as labs, imaging, and medical clearance as requested.
• Schedules in-office procedures, cell therapy, VISCO appointments, etc., and obtains necessary authorization.
• Creates authorization/certification and referrals, pre- and post-op appointments, and obtains pre-certification as required.
• Schedules peer-to-peer meetings for insurance approval and facilitates information gathering for medical appeals.
• Manages in-basket and voicemail messages.
• Gives general instructions and explains procedures to patients, providing written instructions including date, time, and facility directions.
• Coordinates patient care with hospitals, blood donations, radiology, anesthesia, and the patient’s primary care physician.
• Provides patient teaching on surgical procedures, pre- and postoperative care via verbal, written, and videotaped communication.
• Loads all surgeries into Centricity, filling in appropriate fields in the dataset, and enters surgery in the physician’s Outlook calendar.
• Schedules patient education and medical clearance appointments as needed, obtains second opinions, and arranges medical clearance.
• Creates referral tasks, post-op appointments, and obtains pre-certification as required.

Requirements

• High School Diploma, GED, or equivalent experience.
• Associate’s or Bachelor’s degree preferred.
• A minimum of one year of medical office experience.
• Previous high-volume surgery scheduling experience preferred but not required.
• Familiar with insurance companies, CPT, and ICD-9 codes.

Skills

• Knowledge of medical terminology, CPT, and ICD-9.
• Knowledge of the interrelationship of clinical services departments.
• Ability to communicate with patients, medical facilities’ personnel, and testing centers’ personnel.
• Clinical Coordination
• Healthcare Operations
• ICD Coding
• Medical Care
• Medical Offices
• Medical Records Management
• Patient Care
• Surgeries

Benefits

• Paid company holidays
• Wellness programs
• Tuition reimbursement