Test and Code Compliance Coordinator
About the role
As our Test and Code Compliance Coordinator, you will manage local and district processes for scheduling and interface with Service/Repair Supervisors, customers, 3rd party inspection companies, and local regulatory bodies to schedule testing and inspections. You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry.
Responsibilities
- Schedule and coordinate with Service/Repair Supervisors and Repair Operations Specialist in scheduling of other planned repairs to support efficiency in managing technician and crew schedules.
- Work with Branch Staff on expectations, processes, and information required from Staff to support Testing and Code Compliance processes.
- For Branches not on ATI Tender Creation, create billable tenders for testing and inspections for customers, follow-up to obtain approval, create Billable Service Orders, and requisition parts as required.
- Lead, coordinate, and maintain accuracy of Automatic Test and Inspection Database (ATI), SAP contractual testing requirements, and report out to General Manager, Service and Solutions weekly.
- Track, manage permits, and communicate completed inspections to government agencies and customers.
- Adapt to and implement changes as a result of tracking and monitoring local regulatory directives/violations and requirements, Authority Having Jurisdiction (AHJ) code compliance.
- Invoice dispute management on billable testing and inspections.
Requirements
- High School education or equivalent.
- 2+ years of progressive and successful customer service experience.
- Proficient in MS Word and Excel.
- Well organized with a customer service mindset.
Skills
- Ability to work in a fast-paced environment and multitask on a daily basis.
- Collaborative mindset to work with all levels of the organization to achieve business goals.
- Adaptability to changing priorities.
- Passion for quality and results.
- Commitment to promoting a safety culture.
- Proficiency with technological tools such as Microsoft Office (Excel, Word, PowerPoint).
Benefits
- Competitive salary.
- Opportunities to learn and grow.
- 401K Employer Match and 401k Employer Non-elective Contribution.
- Well-being Program.
- Medical, Prescription, Dental, and Vision Insurance.
- Digital Health Solutions & Telehealth.
- Health Savings Account (HSA).
- Flexible Spending Accounts (FSAs).
- Employee Family Assistance Program (EFAP).
- Family & Medical Leave and Parental Leave.
- Leave to Care for a Domestic Partner.
- Paid Time Off & Holidays.
- Company Paid Life and AD&D Insurance.
- Supplemental Life and AD&D Insurance.
- Company Paid Short-term and Long-term Disability.
- Buy-Up Long-term Disability.
- Critical Illness Insurance.
- Hospital Indemnity & Accident Insurance.
- Identity Theft Protection.
- Legal Insurance.
- KONE Credit Union.
- Tuition Reimbursement.
Pay
The hiring range for this role is $58,600.00 – $76,965.00. The compensation package offered will depend on the candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location. KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.
About KONE
Founded in 1910, KONE is a global leader that provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient, and reliable. With operations in over 60 countries, KONE is recognized as an innovation and sustainability leader, earning accolades from Forbes, Corporate Knights for clean capitalism, and others.
At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation, and we are passionate about safety, quality, and innovation. We care about the communities where we live and work.