Test and Code Compliance Coordinator
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
About the role
This role will support our Manhattan, NY branch. The role will be 100% in office during the training period, eventually transitioning to a hybrid schedule.
As our Test and Code Compliance Coordinator, you will manage local and district processes for scheduling, and interface with Service/Repair Supervisors, customers, 3rd party inspection companies and local regulatory bodies to schedule testing and inspections.
Responsibilities
- Schedule and coordinate with Service/Repair Supervisors and Repair Operations Specialist in scheduling of other planned repairs to support efficiency in managing technician and crew schedules.
- Work with Branch Staff on expectations, processes, and information required from Staff to support Testing and Code Compliance processes.
- For Branches not on ATI Tender Creation, create billable tenders for testing and inspections for customers, follow-up to obtain approval, create Billable Service Orders and requisition parts as required.
- Lead, coordinate, and maintain accuracy of Automatic Test and Inspection Database (ATI), SAP contractual testing requirements and report out to General Manager, Service and Solutions weekly.
- Track, manage permits and communicate completed inspections to government agencies and customers.
- Adapt to and implement changes as a result of tracking and monitoring local regulatory directives / violations and requirements, Authority Having Jurisdiction (AHJ) code compliance.
- Invoice dispute management on billable testing and inspections.
Requirements
- 2+ years of progressive and successful customer service experience.
- High School education or equivalent.
- Proficient in MS Word and Excel.
- Well organized with a customer service mindset.
Benefits
- Competitive salary.
- 401K Employer Match and 401k Employer Non-elective Contribution.
- Well-being Program.
- Medical, Prescription, Dental and Vision Insurance.
- Digital Health Solutions & Telehealth.
- Health Savings Account (HSA).
- Flexible Spending Accounts (FSAs).
- Employee Family Assistance Program (EFAP).
- Family & Medical Leave and Parental Leave.
- Leave to Care for a Domestic Partner.
- Paid Time Off & Holidays.
- Company Paid Life and AD&D Insurance.
- Supplemental Life and AD&D Insurance.
- Company Paid Short-term and Long-term Disability.
- Buy-Up Long-term Disability.
- Critical Illness Insurance.
- Hospital Indemnity & Accident Insurance.
- Identity Theft Protection.
- Legal Insurance.
- KONE Credit Union.
- Tuition Reimbursement.
Pay
The hiring range for this role in the Manhattan, NY location is $63,000.00 – $82,740.00. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location. KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.
About KONE
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.