Territory Support Representative- US South

About the role

Territory Support Representative- US South serves as Continental Aerospace Technologies’ primary point of contact in the assigned territory. This role encompasses comprehensive territory management, customer service, sales, technical support, and training.

Responsibilities

• Manage relationships with customers, distributors, and service partners to drive support and sales growth.
• Develop strategic customer pursuits and oversee all stages of the sales cycle.
• Meet or exceed assigned Key Performance Indicators (KPls) and sales targets.
• Research, develop, and capture new business opportunities for all Continental product lines, to meet monthly, quarterly, and annual forecasts.
• Report on business pipeline status and support sales forecasting.
• Serve as the primary contact for sales and technical support within the region.
• Create and/or customize and execute sales and training presentations.
• Develop, capture, and share sales strategies and best practices.
• Resolve internal and external escalations effectively.
• Communicate with internal and external customer management, service providers, and business partner representatives by phone, e-mail or in person.
• Provide technical trouble-shooting assistance for all Continental product lines in accordance with approved procedures and policies, both remotely from the main base, and on-site at customer's locations when necessary.
• Investigate customer complaints regarding quality, tolerance, specifications, and delivered condition of products, communicating internally with designated departments for investigation, and following up until completion.
• Work closely with the Quality Assurance personnel to report and follow up on suspected quality issues.
• Develop and provide technical training to internal and external customers.
• Represent Continental at tradeshows and special events.
• Support marketing initiatives and the execution and monitoring of campaigns.
• Populate and maintain Customer Relationship Management (CRM) databases, in accordance with company policies.
• Partner with and/or assist other outside sales personnel when necessary.

Requirements

• Must be willing and able to travel regularly throughout the assigned territory and other regions (including the U.S.), sometimes on short notice or for extended periods.

Education/Experience

• Bachelor’s degree from a four-year university, or 10 years of relevant experience/training, or an equivalent combination.
• Proven experience in aviation sales and/or support, preferably in General Aviation (GA).
• Valid and current FAA A&P License or local equivalent as a plus.
• FAA IA and/or local equivalent, private pilot License or higher, CFI, CFII ratings are a plus.

Skills

• Strong customer focus with professional representation of the company.
• Ability to remain objective and resolve issues under pressure.
• Strategic thinking and problem-solving in non-standardized situations.
• Cross-cultural awareness and sensitivity.

Communication

• Full professional proficiency in English (verbal and written); additional regional languages preferred.
• Ability to communicate effectively with executives, colleagues, customers, and the public.
• Skilled in real-time messaging and remote communication tools.
• Capable of interpreting technical publications, procedures, and regulations.
• Strong written communication skills for reports, correspondence, and documentation.

Mathematical Ability

• To calculate measurements, tolerances, and technical specifications.
• Proficiency in business-related calculations such as discounts, margins, and percentages.

Technology

• Advanced user-level skills in Windows, iOS, MS Outlook, PowerPoint, Word, Excel, and web browsers.
• Experience with ERP/CRM systems preferred.

Physical Requirements

• Ability to sit or stand for extended periods, including long-distance travel.
• Ability to effectively adapt to time-zone changes.
• Ability to work and transverse safety sensitive manufacturing, assembly and/or aviation services work areas.
• Ability to lift 10 pounds repeatedly and lift up to 60 pounds.
• Ability to bend, reach, and kneel repeatedly.