Territory Patient Admission Coordinator (Clerical)

Overview

Compensation: $23.00 to $30.00 per hour

Territory: Chisago City, MN onsite in office

Type: Full-Time

Position Type

Reimagining Your Career in Home Health

Caring for others is more than what you do — it’s who you are.

We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place.

What You Need to Know

The Territory Patient Admission Coordinator establishes and maintains communication with the clients, family members and referral sources, in a given territory.

This role is responsible for partnering with agency staff, referral sources, and sales to achieve optimal patient satisfaction & outcomes.

The Territory Patient Admission Coordinator is responsible for the timely acceptance or decline of the referral based off the predetermined criteria set by the Agency and facilitates obtaining all information and documentation necessary to complete a quality referral.

This position’s assigned territory, may encompass one or more states in AccentCare’s operation and may change with the needs of the business.

Responsibilities

• Collaborates and maintains effective communication with the Referral Source, Sales teams, Clients and/or local agency operations to collect needed information to process a quality referral.
• Documents all referral related Information, actions taken, and follow-up required in the medical record in a timely and accurate manner.
• Utilizes the agency’s software solution to facilitate the referral process by completing required workflow task within the Company’s established time frames.
• Sets and maintains effective communication with the Referral Source, Sales teams, Clients and/or local agency operations to collect needed information to process a quality referral.
• Ensures timely attention to referrals received from a variety of platforms, e.g., eFax, telephone, or referral portal/Hospital EMR portal.
• Reviews Eligibility Alerts and Responses for Medicare Clients.
• Requests, H&P, Discharge Summary, and other documents needed for ICD 10 coding by the CPOCC team, if not received with the referral information.
• Completes a “Follow Up” call to the Client/Caregiver/Referral Source to collect or confirm information. Example: confirms out of pocket expense, clarify teachable caregiver, and collect missing demographic and physician information.