Territory Operations Manager - New Installation

About the role

We Elevate... Quality of urban life
We Elevate... Your Career

Responsibilities

• Developing and executing a business plan to support both financial and operational goals, while driving key NI initiatives across the territory
• Building and managing the operational budget, ensuring spend is aligned with approved targets across labor, materials, inventory, tools, and fleet
• Managing working capital through effective asset management and billing processes
• Establishing and maintaining strong relationships with key customers, general contractors, and industry consultants
• Leading, mentoring, and developing a team of Field Superintendents and Project Coordinators, setting clear expectations and driving performance against KPIs and financial targets
• Overseeing hiring and onboarding for new NI team members
• Creating a positive, high-performing team environment that supports Schindler’s culture and encourages engagement and accountability
• Supporting proactive labor relations in partnership with local business agents and the Labor Relations team
• Ensuring effective technician engagement by supporting training, performance management, and active participation in reviews
• Guiding Superintendents on resource planning and allocation to meet project timelines, budgets, and quality standards
• Leading and ensuring effectiveness of key operations meetings
• Providing hands-on project oversight when needed by visiting jobsites, identifying risks, and ensuring projects are delivered efficiently and profitably
• Overseeing proper inspection and turnover processes at project completion
• Partnering with Product Line experts to address operational challenges, including product issues, safety concerns, and supply chain impacts
• Driving a strong safety culture in coordination with Field Quality Excellence, including training, compliance, and equipment testing

Requirements

• Bachelor’s degree preferred, or equivalent relevant work experience
• Minimum of 5 years of experience in the elevator industry preferred
• Ability to travel up to 50% within the assigned territory
• Strong written and verbal communication skills
• Proficiency with MS Office and general computer applications

Qualifications

• Fully vested 401k match, up to 7% of total eligible compensation
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays
• Tuition Reimbursement - Eligible after 6 months of service
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption
• A wide range of development opportunities to boost your professional and leadership growth

Skills

• Project Management
• Customer Relationship Management
• Team Leadership
• Financial Management
• Operational Planning
• Technical Knowledge

Benefits

• Medical, Dental and Vision Plans
• Vacation and Sick Days
• Floating Holidays and Company Observed Holidays
• Tuition Reimbursement
• Parental Leave
• Development Opportunities

Pay

• Competitive salary based on experience and qualifications

Schedule

• Full-time position