Territory Manager

About the role

The Territory Manager is responsible for an assigned service territory, overseeing route representatives. Key responsibilities include promoting safety, coaching and developing team members, managing customer relationships, and ensuring service quality.

Responsibilities

• Promote and sustain a safety culture
• Evaluate, coach, and develop Route Sales Representatives (RSRs)
• Create a sales culture fostering team selling
• Aid in new account installations
• Manage day-to-day activities of customer service programs
• Visit all required customers quarterly
• Respond to and resolve service requests promptly
• Negotiate and secure renewal agreements
• Recruit, select, and hire Route Sales employees
• Review trends, performance, and coach RSRs weekly
• Address pending issues remotely and ensure timely resolution
• Follow up on accounts in jeopardy and resolve service concerns
• Protect and manage merchandise control processes
• Investigate and report on all accidents or incidents

Requirements

• High school diploma or equivalent
• Bachelor’s degree in related field preferred
• Two years of service and route-based industry experience
• Proven track record for growing customer accounts
• Previous profit and loss accountability or contract-managed service experience preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred
• DOT certification
• Valid driver’s license and automobile insurance

Skills

• Demonstrated ability to interface with various organizational functions
• Strong interpersonal, analytical, communication, and customer service skills
• Considerable negotiation skills
• Computer proficiency, including MS Office software

Knowledge

Knowledge of the service industry, customer service best practices, and the ability to manage a team are essential. Previous experience in sales and route-based management is highly desirable.

Working Environment/Safety Requirements

Majority of time will be spent driving a vehicle or company step-van to call on customers and supervise employees. Exposure to weather conditions, such as heat, wind, cold, rain, and snow, is common. Customer visits may involve walking, climbing stairs, pushing/pulling carts, and exposure to vehicles for loading/unloading and vehicle maintenance.

Experience/Qualifications

High school diploma or equivalent, with a bachelor’s degree in related field preferred. Two years of service and route-based industry experience, with a proven track record for growing customer accounts, is required. Previous profit and loss accountability or contract-managed service experience is preferred. Significant customer interface and service experience is beneficial. Production planning, maintenance, or warehouse operations experience is advantageous. DOT certification is mandatory. Valid driver’s license and automobile insurance are required.

License Requirements/Certifications

Must be DOT-certified and have a valid driver’s license with automobile insurance on personal vehicle.

Equal Opportunity Employer

Vestis is an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.