Regional Manager

About the role

The Regional Property Manager will be responsible for the overall operational and financial success of a designated portfolio of properties. This includes managing budgets, ensuring regulatory compliance, optimizing property performance, and leading on-site teams to meet and exceed organizational goals.

Responsibilities

• Portfolio & Operational Management

• Oversee a portfolio of multifamily, affordable housing, commercial, and industrial properties within the assigned region.
• Develop and implement strategic plans to enhance operational efficiency, tenant retention, and asset value.
• Ensure all properties maintain high occupancy levels, meet leasing goals, and minimize vacancies through proactive marketing and tenant engagement.
• Carry out regular site visits to assess property conditions, staff performance, and compliance with company policies.
• Serve as the primary liaison between Bell Properties, property owners, investors, and stakeholders.
• Ensure all properties comply with local, state, and federal regulations, including Fair Housing, rent control laws, and affordable housing guidelines.

• Financial Oversight & Budgeting

• Develop, monitor, and manage property budgets, including revenue projections and expense control.
• Review financial reports, including rent roll, delinquency, and variance reports, to ensure financial targets are met.
• Work with accounting and finance teams to oversee rent collection, expense management, and property financial performance.
• Negotiate vendor contracts and ensure cost-effective property maintenance and improvements.

• Team Leadership & Development

• Lead, mentor, and develop on-site property managers, leasing agents, and maintenance staff.
• Conduct regular training sessions on property management best practices, compliance, leasing, and customer service.
• Implement performance metrics and hold teams accountable for meeting operational and financial objectives.
• Foster a positive team culture, ensuring high employee engagement and retention.

• Tenant Relations & Customer Service

• Ensure high levels of tenant satisfaction by addressing concerns, resolving disputes, and fostering positive relationships.
• Implement customer service initiatives to improve the tenant experience and retention rates.
• Monitor tenant feedback and develop action plans to address service issues.

• Compliance & Risk Management

• Ensure all properties adhere to federal, state, and local regulations, including Fair Housing, ADA, Section 8, and affordable housing guidelines.
• Oversee lease administration, ensuring all lease agreements comply with company policies and legal requirements.
• Manage risk mitigation strategies, including property safety measures, insurance compliance, and incident response plans.

• Business Development & Owner Relations

• Serve as a key point of contact for property owners, investors, and institutional clients.
• Provide detailed property performance reports and financial updates to stakeholders.
• Identify opportunities for revenue growth, including new acquisitions, property improvements, and service expansions.
• Aid in securing new management contracts by participating in RFP responses, owner presentations, and market analysis.

Qualifications & Experience

• Education:

• Bachelor’s degree in Business Administration, Real Estate, Finance, Property Management, or a related field; or equivalent work experience.

• Experience:

• 5+ years of progressive property management experience.
• 3+ years of experience in a multi-site or regional property management role overseeing a diverse portfolio of residential, commercial, and affordable housing properties.
• Proven track record of improving property performance, tenant retention, and revenue growth.

• Certifications (Preferred but not required):

• CPM (Certified Property Manager) – Institute of Real Estate Management (IREM).
• ARM (Accredited Residential Manager).
• CAM (Certified Apartment Manager) – National Apartment Association (NAA).
• Real Estate License (Required in California or ability to obtain one within 6 months of hire).

• Technical Skills:

• Property Management Software: Experience with Yardi, AppFolio, or similar platforms.
• Financial Acumen: Strong budgeting, forecasting, and rent roll analysis skills.
• Legal & Compliance Knowledge: Working knowledge of California landlord-tenant laws, Fair Housing regulations, rent control policies, ADA compliance, and affordable housing programs (LIHTC, Section 8, HUD).

• Leadership & Team Management:

• Experience leading on-site managers, leasing teams, and maintenance staff across multiple properties.
• Ability to train, mentor, and evaluate performance effectively.

• Tenant & Owner Relations:

• Strong ability to negotiate leases, handle tenant disputes, and foster positive relationships with residents and commercial tenants.
• Proven success in building trust and communication with property owners and investors.

• Project & Maintenance Oversight:

• Experience overseeing capital improvements, vendor contracts, and routine maintenance schedules.
• Ability to conduct property inspections and ensure building code compliance.

• Transportation & Availability:

• Must have a valid driver’s license, reliable transportation, and the ability to travel regularly to properties within the region.
• Available to handle emergencies, after-hours calls, and urgent tenant issues as needed.

Compensation & Benefits

• Salary:

• Competitive base salary (DOE) + Performance-based bonuses

• Benefits Package:

• Health, dental, and vision insurance (50% company paid) starting day 1
• 401(k) with company match
• Paid time off (PTO) and holidays, two floating company holidays.
• Professional development and certification reimbursement
• Travel reimbursement for site visits