Territory Manager

About the role

The Territory Manager reports to the Area Manager and is a route sales delivery person with a focus on servicing and expanding our existing customer base. Key business segments include offices, professional services, fine dining and casual & family restaurants, hotels & conference centers, coffee shops, resorts and clubs, healthcare facilities, and colleges and universities. Providing outstanding service is the key to success.

Responsibilities

• Master all aspects of route operations including best inventory practices, safe-driving, and customer service.
• Achieve goals set by the manager for safety, inventory, schedule compliance, and promotions.
• Provide exceptional customer service.
• Represent the company in a professional manner.
• All other duties as assigned.

Requirements

• High School Diploma or GED.
• Valid driver's license and good driving record.
• Valid DOT medical card or ability to obtain one during the hiring process.
• Ability to follow instructions and safe operating procedures.
• Proven ability to build and maintain strong customer relationships.
• Ability to work independently while also being a team player with a strong work ethic.
• Professional appearance and demeanor with an outgoing and success-driven personality.
• Basic proficiency in Microsoft Office (Word, Excel) and ability to operate office equipment.
• Strong communication skills, including the ability to read, write, and interpret correspondence.
• Ability to perform basic mathematical calculations (addition, subtraction, multiplication, division).
• Flexibility to work some nights and weekends as needed.
• Willingness to travel and stay overnight occasionally for meetings, training, or work-related events.
• The ability to successfully complete the pre-employment process.

Preferred Qualifications

• 1-2 years of experience as a route delivery driver.
• Experience within the foodservice environment.

Physical Requirements

• The ability to safely climb up and down stairs or ramps at customer locations, and in and out of trucks.
• The ability to sit and walk for extended periods of time.
• The ability to use hand tools and fingering/handling to operate buttons/levers of equipment.
• The ability to push or pull up to 250lbs with the use of hand truck, and lift equipment or product up to 55lbs.
• The ability to carry product up to 40lbs.

About the Company

Royal Cup, Inc. is the proven leader in sourcing, roasting, blending, and providing high-quality coffees and fine teas since 1896. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence, with unparalleled dedication to customer care. As a large, privately held national importer, roaster, and distributor of coffees, teas, and related products, we have been in business for more than 120 years. Royal Cup serves restaurants, hotels, convenience stores, businesses, and individuals throughout the United States.

At Royal Cup, having a customer-centric focus is not just a motto; our employees believe we each have a responsibility to provide outstanding service. This focus helps retain our current customer base and grow our presence with new, high-impact accounts by offering exceptional products and service. We are results-oriented and strive for sustainable practices in all business endeavors, reflecting the expectations of our employees, customers, vendors, local communities, and the coffee and tea industry.

Benefits

• Competitive compensation plan.
• Comprehensive benefits program including healthcare, dental, and vision.
• 401(k) plan.
• Company-paid life and disability insurance.
• Flexible Spending Account plan.
• Select tuition reimbursement.
• Paid parental leave.
• Paid holidays and vacation time.
• Ongoing training designed to provide maximum success for our employees.