Territory Field Manager - Plumbing

About the role

The Territory Field Manager is responsible for managing both time and resources to ensure that plumbing job assignments are completed on time. This position ensures projects are fully staffed and that workers have access to tools and building materials. The role requires working autonomously with strong organization, time management skills, and self-motivation.

Responsibilities

• Manage daily functions of each plumbing phase: slab, rough, trim, and warranty
• Communicate field-captured information to labor and team members
• Manage daily labor to meet schedules and timelines
• Maintain relationships with customers
• Manage crews in conjunction with the Area Manager
• Communicate with customers regarding all field activities
• Meet customer demand and drive production toward company standards
• Manage field personnel including:
  • Run Crew Board
  • Rotate personnel into and out of the company as needed
  • Manage overtime
  • Work with the scheduling department to distribute work to maximize skill sets
  • Train field personnel and foster a culture of learning
• Own inspection results and drive efficiency through data
• Own Quality Inspections and Controls
• Drive material efficiency and waste reduction
• Own back charges and drive efficiency through data
• Work with Operational Support Specialist (OSS) to cover costs and drive profit through EPO opportunities
• Support and own the implementation of technology
• Support fleet management and driver eligibility

Qualifications

• High school graduation or equivalent (e.g., GED, college, technical or trade school transcript, foreign equivalency)
• Strong computer skills (MS Office Suite, Bolt)
• Fluent in Spanish a plus but not required
• Valid driver’s license for 3+ years and insurable with Company insurance
• 3+ years of New Residential Plumbing Experience
• Must be able to pass a physical examination and obtain a medical card
• NC Plumbing License a plus but not required

Standards of Performance

• Demonstrate informative and professional assistance when working with customers, vendors, and team members
• Act independently and create new approaches to problems
• Maintain initiative to preserve the flow of work
• Work under stress with commitment to deadlines
• Sustain interpersonal relationships that encourage openness, candor, and trust, both internally and externally
• Complete tasks in an accurate and timely manner
• Maintain Company information in a confidential manner
• Attend work regularly and on time with minimal tardiness and absences; adhere to Company policies regarding absences and tardiness
• Provide adequate notice to higher management regarding vacation and time-off requests
• Willingness to embrace change in a growing company
• Ability to efficiently manage multiple tasks
• Ability to work accurately and independently
• Excellent written and verbal communication skills
• Ability to learn new methods and systems required to adapt to changes in the work environment
• Accurate, organized, and detail-oriented with exceptional follow-up skills
• Frequently communicate with customers, managers, and field employees on project status

Mental and Physical Requirements

The physical activities described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• May need to ride or drive in a vehicle for up to 2 or more hours at a time depending on position and job location
• Frequent use of hands to handle, control, or feel objects, tools, or controls
• Ability to sit, talk, hear, and stand frequently throughout the day
• Ability to climb, reach above shoulder height, stoop, kneel, crouch, or crawl frequently
• Ability to climb up and down steps
• Occasionally lift heavy objects (50+ pounds) and perform strenuous physical labor under adverse field conditions

Working Environment and Conditions

This position requires working in an outdoor environment with exposure to varying temperatures (above 90°F or below 32°F) and all-weather conditions.

Tools and Equipment

• Office equipment such as computers, tablets, printers, copiers
• Company vehicle
• General Power Tools