Terminal Service Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists and coordinates the day-to-day terminal operational activities at Bradley International Airport.
• Performs inspections of business partner operations to ensure compliance with contractual and operational requirements.
• Assists with passenger flow and queue management associated with the security checkpoint operation.
• Develop and nurture positive working relationships across all business partners and maintain effective communication.
• Responsible for providing customer service excellence through daily operational monitoring and issue resolution.
• Cook up and actively engage in customer-facing events.
• Afford and coordinate the responsibilities associated with the CAA’s Title VI Program, ADA Program, and ACDBE Program.
• Afford and coordinate the responsibilities of the BDL Art and Music programs.
• Ensures preparedness of airport to respond to emergency situations.
• Afford and monitor passenger activity, general appearance, cleanliness, and functionality of airport facilities.
• Prepare reports, spreadsheets and correspondence related to terminal operations and customer service.
• Recommend and undertake initiatives for operational and customer service improvements and efficiencies.
• Support and facilitate third party contractors and service providers.