Terminal Operations Coordinator

Position Summary As a Terminal Operations Coordinator, you will play a crucial role in managing and optimizing the use of common-use terminal assets at MSP Airport. This includes overseeing gate control, ticket counter, and bag claim assignments for both Terminal 1 and Terminal 2. Utilizing advanced technologies such as the Resource Management System (RMS) and other enabling systems, you will maintain a comprehensive understanding of terminal operations. As the first point of contact for operations and maintenance concerns, you will conduct routine facility and ramp inspections, documenting your findings and ensuring necessary work orders are completed. Responding to service calls and requests from internal and external stakeholders, you will be instrumental in incident response coordination and recovery efforts. Your responsibilities extend to overseeing the safe, continuous, environmentally responsible, and efficient operation of airport terminal activities, ensuring compliance with all relevant regulations. Operations Coordinators also monitor tenant adherence to published policies and provide various user/tenant services as assigned. This role involves active participation in meetings with both internal and external stakeholders, where you will not only attend but also facilitate discussions. This is a safety-sensitive position which will require a pre-employment drug screen. Open Position Details:The current shift openings for this role is Wednesday - Saturday overnight from 08:30pm - 07:00am.** Please note that shifts can change, this is just the current opening of the team. Also, there is sometimes opportunities for overtime or covering others shifts as needed to accommodate sick time or vacation time of team as this department runs 24/7, 365 days a year. To apply: Click the "Apply" link located above the position description, log-in and follow the instructions provided. Questions regarding this position can be directed to Allison Calzoncit at allison.calzoncit@mspmac.org or at 612-409-4989. Applications will be accepted until 3:00 pm on Friday, September 25, 2026 MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or Tekia.Jefferson@mspmac.org. MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability. Position Description RELATIONSHIPS Supervisory – Reports to assigned Terminal Operations Assistant Manager Organizational – Extensive contact with other MAC departments including Airside Operations, the Emergency Communications Center, Trades, Field Maintenance and Concessions. Minimal contact with MAC Chairman and Commissioners External Business – Frequent contact with MAC tenants, airport community, vendors, contractors, Federal Agencies, and other external organizations. This position also includes contact with the general public Job Duties Terminal Operations, Facilities Management and Maintenance Receive incoming calls for Terminal Operations and Facilities during assigned shift. Engage the on-call personnel as neededAllocate and communicate the daily use of all common use gates, ticket counters, baggage handling systems and other common use equipment to airlines stakeholders Track use of all MAC common use facilities including gates, ticket counters and baggage handling systems Monitor and coordinate daily airport operations to ensure compliance with MAC ordinances and policiesCommunicate with pilots, airline personnel, contracted service providers, TSA, CBP, the public and othersRespond and conduct initial investigation for incoming service calls Monitor activity and use of Terminal 1, Terminal 2, and other assigned areasAssist with scheduled and unscheduled utility shutdownsAssist with the coordination of various terminal and airport construction projects as neededResponsible for monitoring and making corrections as needed to terminal seating, sign stanchions, queue stanchions and other facility needs during assigned shiftRespond to emergencies and maintenance issues at Terminal 1 and Terminal 2Monitor and support customer service functions for departure level and checkpoint queue operations as assigned Coordinate common use terminal asset assignments and changes with airline personnel and ground staffAccommodate aircraft diversions by coordinating gate assignments, parking areas, and ground handling needs in cooperation with Airside Operations and other stakeholdersContinuously maintain situational awareness of airport and terminal activity Update public digital signage and displaysPerform routine indoor and outdoor inspections of the terminal, gate aprons and passenger boarding bridgesIssue work orders using computerized systems and coordinate required maintenance and cleaning activities with other MAC departments, contractors, airlines, and terminal tenantsHost and attend meetings, both in person and virtualPerforms miscellaneous projects and duties as assigned Ethics Perform position responsibilities in accordance with MAC Policy 20-01 in the Human Resources Policy and Procedure Guide. Safety and Working Environment Proactively support a safe working environment through the use of personal protective equipment and following established policies & proceduresSubject to long, irregular hours with varying and unpredictable situations Community Involvement Perform duties in a manner that supports MAC’s commitment to the community and environment. Position Requirements COMPETENCIES Individual Contributor (IC) Competencies Customer Focus – Building strong customer relationships and delivering customer-centric solutionsDecision Quality – Making good and timely decisions that keep the organization moving forwardAction Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmOptimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvementEnsures Accountability – Holding self and others accountable to meet commitmentsCollaborates – Building partnerships and working collaboratively with others to meet shared objectivesValues Differences – Recognizing the value that different perspectives and cultures bring to an organizationCommunicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiencesCourage – Stepping up to address difficult issues, saying what needs to be saidInstills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticitySelf-Development – Actively seeking new ways to grow and be challenged using both formal and informal development channelsSituational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations Minimum Requirements Education and Relevant ExperienceBachelor’s degree in Aviation Management, or a related field, plus 1 year of relevant experience in airport/airline operations ORAssociate’s degree in Aviation Management, or related field, plus 3 years of relevant experience in airport/airline operations ORHigh School Diploma plus 5 years of relevant experience in airport/airline operations Ability to work independently, without close supervisionDemonstrated ability to communicate effectively and maintain solid working relationships with internal and external business partners at all levels of organizationsStrong technical skills to utilize a variety of software applicationsExcellent verbal, written, and radio communication skillsAbility to multitask and maintain situational awareness across multiple terminalsAbility to effectively multi-task, prioritize workloads, and meet deadlinesIntermediate skill level using Microsoft Outlook, Word, Excel, PowerPoint, Teams, or other virtual meeting softwareValid driver’s license and the ability to successfully complete and pass drivers training Desirable Requirements Experience coordinating building and facility maintenanceExperience using computerized Resource Management SystemsExperience using facility management softwareExperience coordinating construction and facilities projectsCompleted National Incident Management Systems (NIMS) courses: IS-700, IS-800, ICS-100, and ICS-200Working knowledge of applicable DOT and FAA regulations for airportsExperience utilizing video surveillance systemsPilot’s license Experience with presentations or meeting facilitations Ability to read and interpret building plans and related documentsCompleted aviation industry certification programs through groups such as American Association of Airport Executives or Airports Council International