Terminal Manager - Savannah

About the role

The Terminal Manager oversees the performance of the Savannah terminal, focusing on dispatch operations, driver retention, and operational efficiency.

Primary Job Responsibilities

• Day-to-day operations and execution of the scheduling plan, working with the dispatchers and schedulers.
• Set priorities for the dispatchers throughout the day.
• Closely work with critical departments such as Safety, Driver Recruitment, Customer Service, and Sales to best serve drivers and customers.
• Complete missing pay rates, margin reports, yard report reconciliation.
• Maintain company driver costs and productivity.
• Knowledge of GWI dispatch process to dispatch as needed.
• Oversee volumes, workloads, capacity, customer requirements, yards, and driver needs to ensure a partnership of customer and driver success.
• Communicate freight needs with the scheduling group.
• Track company assets and communicate needs to Maintenance and Repair team as well as management.
• Able to resolve conflicts between contractors and dispatch within company policies.
• Manage P&L, cost, and margins with a focus on increasing profitability of the terminal.
• Participate in the implementation of new key account/contract business.
• Achieve driver retention goals within and related to transportation operations group by ensuring driver success.
• Manage expectations of the team to provide excellent service to drivers and customers.
• Manage quarterly KPIs for the team to support company goals.
• Manage personnel needs and performance management for the team.
• Ensure facility and grounds are properly maintained, as well as stock the facility with needed supplies and materials.

Requirements

• Prior management experience.
• Strong communication and writing skills necessary to interface with internal and external customers, as well as different departments and varying levels of management daily.
• Self-starter and willing to work with minimal supervision and execute tasks and duties at a high level.
• Knowledge of transportation industry, logistics, and supply chain, preferably in the Houston market.
• Strong understanding of margins and driver pay.
• Excellent organizational skills.
• Familiarity with the "owner-operator" model within the transportation industry.
• Ability to motivate, train, hire, lead, and evaluate the performance of team members.
• Strong interpersonal skills with an understanding and emphasis on communication, training, interdepartmental interaction, supervision, and management.
• Minimum qualifications: 5 years of transportation experience, management experience, computer literacy with MS Word, Excel, and Outlook, dependability, excellent written and oral communication skills.