Terminal Clerk II

About the Role

This position supports the day-to-day operations of the terminal by performing a variety of office tasks.

Responsibilities

• Organize and sort incoming mail and paperwork
• Verify driver paperwork for each load
• Image/Scan documents into the dispatch system
• Enter information into customer systems as necessary
• Answer phone calls to the terminal and address questions or concerns
• Respond to customer billing and load status questions
• Investigate unassigned miles, hours violations, and other anomalies
• Data entry of driver detention pay, calculate hourly pay, layovers, breakdowns

Requirements

• High school diploma or equivalent
• 2 years transportation experience
• Basic knowledge of Microsoft Office

Additional Expectations

• Promote positive work habits including effective and timely communication, teamwork, and respect for co-workers
• Provide constructive guidance to other employees and representatives of third parties
• Contribute to providing the highest quality of products and services to customers