Tennis Shop Supervisor

About the role

The Tennis Shop Supervisor supports the daily operations of the tennis shop by coordinating merchandise handling, maintaining shop organization, and delivering excellent member service. This role provides day-to-day guidance to tennis shop staff, assists with scheduling, and ensures established procedures are followed. The Supervisor works alongside staff in operational tasks while fostering a welcoming environment that promotes the game of tennis and supports the club’s racquet sports program.

Responsibilities

• Check in merchandise according to established procedures, organize storage and display areas, and maintain appropriate inventory levels for high-demand items (shirts, socks, gloves, hats, balls).
• Process returns of defective merchandise and ensure proper credits are issued in line with established guidelines.
• Place and track special or team orders, communicating status updates to customers.
• Collect member feedback on merchandise and share observations with the Head Tennis Professional or Racquet Sports Director for purchasing considerations.
• Keep the shop clean, organized, and visually appealing; actively assist members and guests in merchandise selection and purchases.
• Deliver efficient customer service at the pro shop counter, including checking in players, processing transactions, answering calls, and scheduling court reservations.
• Aid in preparing staff schedules to ensure adequate coverage.
• Help train new employees by demonstrating standard procedures and sharing operational information.
• Verify timekeeping entries for accuracy before submission to payroll.
• Update membership information and maintain databases such as the Buyers Club Plan and Stringing Database.
• Assist in reconciling tennis lesson reports and organizing invoices for timely payment.
• Support tennis operations as directed by the Head Tennis Professional or Racquet Sports Director.
• Assist with additional tasks as assigned by management.

Requirements

• A high school diploma or equivalent.
• A minimum of 2 years of experience in a customer-facing role, preferably in a retail or sports environment, demonstrating strong interpersonal and communication skills.
• A minimum of 1 year of experience providing direction or oversight to co-workers.

Qualifications

• Knowledge of tennis equipment, apparel, and accessories.
• Experience in retail sales, merchandising, inventory management, and POS systems.

Skills

• Strong interpersonal and communication skills.
• Ability to lift, carry, push, or pull up to 100 lbs.
• Physical abilities to sit, stand, walk, and drive.
• Ability to handle temperature changes, dust, fumes, or gases.
• Ability to squat, kneel, reach, grasp, twist, and bend.
• Computer, Tablet, Phone etc. proficiency.

Benefits

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. Benefits include: Medical, dental, and vision coverage; life insurance; short-term and long-term disability insurance; 401(k) retirement savings plan; generous paid time off and leave programs; and more. For full details, visit www.invitedbenefits.com.

Pay

Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.

Schedule

Adherence to attendance requirements as outlined in the weekly schedule. Flexibility to work additional hours as needed to meet position deadlines. Availability to work on weekends and/or holidays as required.