Tenant Service Coordinator (CRE)

About the role

Located in the heart of Hell's Kitchen, this 1.8 million square foot Class A office property is currently under the management of a Court-Appointed Receiver and entering an exciting new chapter. Ownership is executing an aggressive value-add strategy focused on significant capital investment, operational improvements, and leasing activity designed to reposition the asset within the New York City office market.

Responsibilities

• Serve as the primary point of contact for tenant inquiries and service requests
• Coordinate and track work orders from initiation through completion
• Build strong relationships with tenants by providing exceptional customer service
• Support the Property Management team with day-to-day building operations
• Process invoices and assist with accounts payable activities
• Maintain tenant records, certificates of insurance, vendor documentation, and property files
• Assist with move-ins, move-outs, and tenant onboarding
• Cook up meetings, prepare correspondence, and support general office administration
• Aid with vendor scheduling and contract administration
• Support budgeting, reporting, and special projects as assigned
• Aid in coordinating tenant events and communication initiatives
• Perform regular walkthroughs of the property to identify operational or tenant service issues

Requirements

• Bachelor's degree from an accredited four-year college or university
• Minimum of one (1) year of professional work experience
• Excellent organizational skills with strong attention to detail
• Outstanding customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook

Preferred Qualifications

• Experience in one or more of the following is highly preferred: Commercial real estate or property management, Accounts payable or accounting support, Office management or executive administrative support, Corporate facilities or workplace operations, Tenant services or customer service, Hospitality or hotel operations

Who Will Succeed Here

The ideal candidate is someone who enjoys being the person others rely on to keep things organized and moving forward. You're proactive, dependable, and don't wait to be asked to solve problems. You communicate professionally, take pride in delivering exceptional service, and are excited by the opportunity to learn every facet of commercial property management while contributing to the success of a landmark Manhattan office property.

KEY COMPETENCIES

• Communication Proficiency (oral and written)
• Customer Focus (internal and external)
• Organization Skills
• Interpersonal Skills
• Initiative
• Multi-tasking

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery.

COMPENSATION

$32.65 - $38.416538 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO

Cushman & Wakefield