Tenant Resource Counselor (CV75-2) - Supportive Housing Services Division

About the role

Volunteers of America Delaware Valley seeks a compassionate and organized Tenant Resource Counselor to support residents in maintaining housing and achieving self-sufficiency.

Responsibilities

• Conduct initial interviews and assessments for new housing applicants and residents
• Aid residents in developing individualized service plans based on identified needs
• Maintain and document client progress, adjusting plans collaboratively with the treatment team
• Provide support counseling, resource navigation, and life skills coaching
• Coordinate group programming and tenant association/committee meetings
• Conduct apartment inspections as needed and communicate effectively with building management
• Maintain accurate and confidential documentation in accordance with agency and funder standards
• Collaborate with Housing Specialists during client transitions and lease renewals
• Participate in internal and external case conferences and trainings

Requirements

• Bachelor’s degree in Human Services or related field, or at least 2 years of practical human services experience
• Effective verbal and written communication skills
• Ability to work independently and as part of a multidisciplinary team
• Strong interpersonal skills and a client-centered approach
• Basic computer skills preferred
• Valid driver’s license and ability to meet agency driving standards
• Bilingual fluency is a plus

Qualifications

• Experience working with individuals facing housing instability or homelessness
• Knowledge of local social services and community resources
• Understanding of housing law and regulations
• Ability to handle sensitive and confidential information

Skills

• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Ability to work independently and as part of a team
• Basic computer skills (Microsoft Office, etc.)
• Basic knowledge of housing law and regulations

Benefits

Stable housing is foundational to long-term well-being. As a Tenant Resource Counselor, you’ll be a key support for individuals navigating the challenges of independent living—helping them build resilience, access critical services, and succeed in maintaining housing.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Full-time position with flexible hours to accommodate client needs.

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