Tenant Research Manager

Overview

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is dedicated to digitizing the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.

Role Description

As a Tenant Research Manager, you will lead a team of Tenant Researchers who investigate, profile, and capture company data to help owners, brokers, and real estate professionals identify trends in their markets and understand which tenants are best suited for their properties. CoStar Group’s research significantly impacts the economy, helping businesses make informed real estate decisions every day.

Responsibilities

• Lead a team of Tenant Researchers in the process of investigating, profiling, and capturing data associated with the CoStar Tenant product
• Foster a strong team culture and provide regular coaching to the development of the team
• Coordinate and manage the workload and activity of team members to ensure maximum productivity, efficiency, and performance
• Ensure each Tenant Researcher maintains a daily standard of phone interviews to Commercial Tenants for verification and data collection
• Coach and train to ensure successful telephone interactions, objection handling, effective questioning, listening, probing, and building rapport
• Conduct regular call evaluations, coaching, and training
• Share knowledge, best practices, and solutions to ensure the continuous improvement and professional development of team members
• Manage the adoption of resources to ensure all possible data sources are researched and the best method of contact is achieved, ensuring information is captured, input, and published in a timely and high-quality manner
• Conduct regular intensive reviews of the product to ensure delivery of high-quality data
• Respond to client feedback, ensuring the timely resolution of issues resulting in minimal brand impact and the highest standard of customer service
• Identify opportunities to work with sales colleagues in revenue generation and/or protection
• Establish and maintain an excellent understanding of the CoStar Tenant product and be able to demonstrate its value and CoStar research methodology at client meetings and events, acting as an ambassador for CoStar Tenant Research with internal and external customers
• Contribute to the vision of being a 'center of excellence' and 'employer of choice' through trust, open communication, creative thinking, and cohesive team efforts

Qualifications

• External applicants must have a Bachelor's degree from an accredited, not-for-profit university or college coupled with 2+ years of previous experience leading a team of 6 or more individuals, and 2+ years of experience leading people in a professional, corporate environment, preferably within CRE, Financial Services, or other related fields.
• Preferably have Microsoft Office 365 experience, Microsoft Excel 2016 experience, and a track record of commitment to prior employers.
• Internal applicants must have a Bachelor's degree required coupled with 2+ years of Commercial Real Estate experience, currently a Senior or Principal Researcher with at least 6 months in the role, and Good standing with Corrective Action.
• Preferred qualifications include demonstrated interest and/or experience in the commercial real estate industry, experience with creating effective KPIs and meeting performance metrics, being results-oriented, leadership and management skills, including the ability to prioritize and control workload of a team, coaching, and mentoring on professional development, ability to work as part of a team, success in building strong, cohesive teams by leading and motivating towards action/execution through influence and collaboration, ability to articulate and execute corporate strategy, well-communicated with the ability to influence, experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter, and develop basic formulas, and a Creative problem-solving, attention to detail, objectivity, and the ability to think strategically.

What's In It For You

• Generous compensation and performance-based incentives
• Compensation range: $100,000.00 Annually
• Benefits package includes comprehensive healthcare coverage, life, legal, and supplementary insurance, virtual and in-person mental health counseling services, commuter and parking benefits, 401(K) retirement plan with matching contributions, employee stock purchase plan, paid time off, tuition reimbursement, on-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes, complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
• Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks