Tenant Coordinator (FY 2026)

About the role

The primary purpose of this position is to provide assistance and support to both central office staff as well as field staff. This is an “on call” per diem position without benefits and with a restriction of less than 30 hours a week. Individuals must be tenants of CHA or hold section 8 vouchers through CHA. Individuals could perform moderate complex clerical work, involving a variety of clerical tasks such as: typing, filing and answering telephones as well as various site related duties as noted below. Duties are performed under the general supervision of a Department Head, Housing Manager, or other appropriate supervisory personnel. All activities must support the Cambridge Housing Authority’s (“CHA” or “Authority”) strategic goals and objectives and produce results that accomplish the goals of the assigned department.

Qualifications

Education and/or Experience

• High School Diploma or equivalent and administrative/secretarial experience in an office environment preferred.
• An equivalent combination of education and experience may be considered.
• Ability to speak another language other than English is a plus.

Technical Skills

• Strong computer skills (Microsoft Office).
• Ability to learn other computer software programs may be required by assigned tasks.
• Ability to speak another language as well as English is useful, especially Spanish, Haitian Creole, Mandarin, Cantonese, Amharic, Russian and Portuguese.

Essential Duties and Responsibilities

• Types materials and correspondence from rough copy
• Maintains filing system
• Answers phones and helps to answer general inquiries on matters relating to the department or housing development
• Operates a variety of office machines such as computer, typewriter, calculator, photocopier, etc.
• Performs other related duties as assigned
• Flyer Delivery – Delivers flyers/notices to residents as directed
• Elevator Assistance – Give assistance to residents when elevators are out of service; must be able to make multiple trips up flights of stairs
• Escort – Provide escort for unit inspectors and monitor activity
• Packing Assistant – Assist residents with packing to move; requires ability to lift 50 pounds
• Measuring Assistant – Provide assistance to project managers by taking notes and holding tape measure
• Open and close community room for meetings

Competencies

Behavioral Competencies:

• Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
• Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; recognizes working colleagues as customers.
• Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.
• Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Job Competencies:

• Basic knowledge of general departmental practices and procedures
• Skill in typing and filing
• Ability to understand and follow verbal and