Tenant Coordinator

About the role

Tenant Coordinator (SARA 2) – Part‑Time, 28 hours per week. Work location: 161‑11 132 Avenue, Jamaica, NY 11434. HANAC, Inc. is a New York City‑based multi‑faceted social services organization founded in 1972. The SARA 2 Program serves older adults in a Senior Affordable Rental Apartment program, providing stable housing, services, and support for aging in place.

Responsibilities

• Complete initial intakes, assessments, consent forms, and updated assessments after significant medical or social changes.
• Maintain progress notes, daily case‑assistance logs, and required monthly reporting.
• Provide referrals and follow‑up to ensure tenants are connected with needed services.
• Assist tenants with benefits and entitlements, healthcare coordination, housing‑related concerns, and other issues affecting independent living.
• Conduct periodic home visits and wellness checks for tenants requiring additional support.
• Help maintain a welcoming and inclusive building community by supporting educational programs, tenant activities, community events, celebrations, workshops, and healthy‑aging initiatives.
• Maintain professional communication with tenants, colleagues, building management, service providers, and community partners.
• Assist the Program Director with additional program responsibilities as needed.

Qualifications

• Strong interpersonal and organizational skills.
• Knowledgeable about benefits and entitlements for low‑income residents.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Bilingual ability strongly preferred (English/Chinese).
• Detail‑oriented, reliable, and exceptional problem‑solving skills.
• People‑oriented, professional, courteous with excellent phone etiquette.
• Bachelor’s Degree in Social Work or related field; or two years of college and demonstrated experience working with aging populations.
• Flexible, responsible team player who contributes to a positive work environment.

Benefits

• Dental coverage
• Vision coverage
• 403(b) retirement plan
• Vacation leave
• Sick leave

Pay

Hourly Rate: $30.2546

Schedule

Mon/Tue/Thu/Fri 9 am – 2 pm; Wed 9 am – 5 pm.