Tenant Coordinator

About the Company

We’re a real estate company focused on epicenters of innovation for media and tech. Founded in 2006, we own, transform, build, and operate marquee office and studio properties across Los Angeles, Silicon Valley, San Francisco, Seattle, Vancouver, and beyond. Our tenants include Fortune 500 companies, premier growth firms, and groundbreaking startups, primarily in the media and tech industries. We work closely with tenants to create environments where their employees thrive, leveraging our expertise and industry relationships to access markets and assets ahead of the curve.

About the Role

The Tenant Coordinator serves as a key point of contact for tenants, vendors, and visitors, managing day-to-day office operations in a fast-paced, dynamic environment. This customer-focused role requires strong organizational skills and the ability to handle multiple priorities while maintaining attention to detail.

Responsibilities

• Act as the first point of contact for tenant communications, including memos, emergency updates, rent statements, newsletters, and event invitations.
• Oversee the tenant work order system, collaborating with team members to ensure customer service goals are met.
• Participate in customer service initiatives such as First Hour Focus.
• Liaise with vendors on tasks such as janitorial request logs, vacancy reports, and security shift briefings.
• Support the property team in operational processes, including annual budgeting, quarterly reports, access card management, tenant surveys, and the Operational Audit.
• Maintain lease and building files, property contact lists, emergency contact information, building permits, purchase order logs, and Certificates of Insurance for tenants and vendors.
• Prepare accounts payable invoices for approval and process tenant billings, managing AP inquiries and past-due issues from vendors.
• Assist with tenant move-in/move-out processes, including signage, vendor/tenant access, and welcome packages.
• Support Property and Engineering teams by drafting contracts and purchase orders for capital and routine maintenance projects.
• Sort and distribute mail, oversee office appearance, and manage office supply inventory.
• Perform miscellaneous duties as assigned.

Requirements

• Experience in residential or commercial real estate preferred.
• 2+ years of administrative experience in a corporate environment.
• Bachelor’s Degree preferred.
• Strong proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with strong follow-up skills.
• Professional, personable, and customer-service focused.
• Ability to work independently and collaborate effectively.
• Ability to work under pressure, manage competing priorities, and meet deadlines without sacrificing accuracy.