Tenant Construction Manager II

About the role

We're looking for a Tenant Construction Manager who leads with relationships first. You'll be the primary point of contact for tenants from the start of their interest in a space until store opening. You'll translate complex requirements into clear guidance, manage the critical path for each project, and ensure everything moves smoothly.

Responsibilities

• Serve as the tenant's primary point of contact from the earliest stages of their interest in a space, often before the lease is signed, all the way through store opening
• Set clear expectations early, communicate proactively, and anticipate needs before tenants have to ask
• Create a consistently high-touch experience that reflects what WS stands for
• Coordinate, expedite, and drive progress
• Own the critical path for each tenant project, tracking milestones, surfacing risks early, and keeping all parties aligned and moving
• Follow up, connect the dots, and make sure nothing falls through the cracks
• Coordinate across internal teams (leasing, legal, property management, design) and external parties (tenant architects, contractors, city agencies) to keep things moving
• Own landlord work and lease execution
• Draft and negotiate construction work letters (Exhibit B), clearly defining landlord and tenant responsibilities
• Develop and manage project budgets, tracking costs and keeping stakeholders informed throughout
• Oversee landlord deliverables so tenant projects don't get held up on our end
• Review and approve tenant construction plans for compliance with lease terms, WS design standards, and local regulations
• Track and communicate all critical lease milestones to make sure obligations are met and risks are caught early
• Visit sites regularly to monitor progress, stay close to the work, and keep relationships strong on the ground
• Maintain accurate, up-to-date project records in Salesforce so leadership and cross-functional teams always have visibility into deal status and progress
• Work closely with the leasing team as a strategy partner, offering construction and deal-structuring insight early in the process to set tenants up for success before the lease is even signed
• Build strong working relationships across leasing, legal, property management, design, and finance so you can move quickly and get things done without a lot of friction
• Bring the right people into the room at the right time, and make sure nothing gets lost between teams
• Solve problems and protect the relationship
• Handle difficult conversations with professionalism and a genuine focus on finding solutions
• Help junior team members grow in both project execution and how they manage tenant relationships
• Embrace and apply AI in your work
• Use AI tools to draft and refine tenant communications, work letters, project summaries, and status updates
• Leverage AI to track project milestones, surface risks, and synthesize information across multiple simultaneous deals so nothing slips
• Leverage AI-assisted research and document review to accelerate plan review, lease compliance checks, and permitting research
• Apply AI-assisted research and document review to accelerate plan review, lease compliance checks, and permitting research
• Stay current on emerging AI tools relevant to construction management, project coordination, and real estate operations — and share what you're learning with the team

Requirements

• First and foremost, a great communicator and relationship manager
• Construction experience gives you the credibility and context you need, but what sets our best TCMs apart is the ability to manage people, timelines, and expectations well, especially when things get complicated
• 7+ years of experience in tenant construction, project management, owner's representative, or construction coordination roles, ideally with landlord, developer, or OPM experience
• A track record of managing complex, multi-stakeholder projects while keeping everyone informed and aligned
• Strong written and verbal communication skills; you write clearly, run productive meetings, and know how to deliver hard news without damaging the relationship
• Solid understanding of lease agreements, construction documents, work letters, and city/state permitting processes
• A genuine service mindset; you take pride in making a complicated process feel manageable for the people you're supporting
• Comfortable with ambiguity, competing priorities, and high-stakes tenant relationships
• Proficiency in Microsoft Word, Excel, and Project; experience with Salesforce or a similar CRM/project tracking tool is a plus, and familiarity with AutoCAD and cost estimating is helpful
• Ability and willingness to travel regionally and nationally

Pay

The expected salary range for this position is $110,000-$130,000 per year. Actual compensation will be based on factors such as skills, qualifications, experience, and location. This role is also eligible to participate in our annual bonus program.

About WS Development

Massachusetts-based WS Development is a mixed-use developer with a singular mission: creating places people want to be. With an approach that values art, science, innovation and, above all else, people, WS strives to engage each community it serves with best-in-class experiences, designed with our customers, tenants and partners in mind. Established in 1990, WS is one of few vertically-integrated real estate companies that conceptualizes, owns, operates and leases more than 100 properties that range from cutting-edge urban spaces to lifestyle and community centers. With over 22 million square feet of existing space and an additional nine million square feet under development, it is one of the largest privately-owned development firms in the country.

WS is where great ideas and great people come together to design, build, and operate some of the best loved real estate projects in the country. We live at the intersection of entrepreneurship and establishment. We have the infrastructure of decades supporting a culture of free-thinking excellence.

We expect every WS employee to feel welcomed and valued irrespective of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, marital status, parental status, cultural background, and life experiences.