Temporary Training Operations Assistant

About the role

Our client, a nonprofit health and human services organization, is seeking a Temporary Training Operations Assistant to provide administrative, facilities and communications support to help the Learning & Development (L&D) team deliver training smoothly in Lawrence, MA. This is a part‑time contract role. The Training Operations Assistant supports the Training Operations and Compliance Team with enrollment, attendance, and scheduling and is an on‑site point of contact during training hours, prepares classrooms and materials, monitors supplies, and manages routine learner communications.

Responsibilities

• Greet employees, vendors, and visitors; answer routine questions; and direct learners to the appropriate training rooms or resources.
• Prepare classrooms for scheduled sessions, including room setup, technology, printed materials, supplies, and refreshments as needed.
• Check training spaces and equipment for readiness and report issues that need attention.
• Monitor inventories and identify supplies or training materials that need replenishment.
• Place and track approved orders in accordance with departmental procedures and budget guidelines.
• Coordinate routine logistics with vendors for printing, materials, equipment, and other training needs.
• Assist with purchase requests, invoice routing, and inventory records.
• Monitor designated L&D inboxes, respond to routine inquiries, and route other requests to the appropriate team member.
• Draft and distribute class reminders, attendance instructions, announcements, surveys, and follow‑up messages.
• Help format and distribute internal training updates and communications.
• Process attendance sheets, class sign‑ins, and course completion documentation.
• Provide basic backup assistance with LMS account questions and learner instructions, escalating technical issues as appropriate.

Qualifications

• High school diploma or equivalent required.
• At least one year of experience in administrative support, customer service, training operations, or internal communications.
• Experience drafting and distributing professional communications, such as email announcements, reminders, instructions, or newsletters, required.
• Experience managing a shared inbox and responding to routine employee questions preferred.
• Strong writing, proofreading, and attention to detail required.

Benefits

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

Pay

$21.73/hour

Schedule

Part‑time contract role, Monday‑Friday, 9:00 am – 3:00 pm, on‑site in Lawrence, MA