Temporary Supervisor

About the role

FIU Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of over 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Responsibilities

• Supervises customer service operations and ensures high-quality interactions with customers during in-office operations.
• Provides oversight across all operations to ensure smooth, efficient, and effective execution.
• Aids in the development of employee tasks, schedules, and training programs for customer service and operational teams.
• Effectively resolves customer and operational issues, providing recommendations and strategies to enhance team performance and operational success.
• Maintains performance metrics and operational workflows to identify areas for improvement and ensure continuous optimization of services.
• Collaborates with other department supervisors to coordinate efforts and align strategies, ensuring consistency across all operations.

Requirements

• High School Diploma or GED and 2 years of experience; OR an equivalent combination of relevant education and/or experience.
• Minimum of 2 years of experience in customer service.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and staff.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Knowledge of parking and transportation operations is a plus.
• Strong problem-solving skills and the ability to resolve issues efficiently.
• Proficiency in Microsoft Office Suite and other relevant software.
• Ability to work flexible hours, including evenings, and weekends as needed.

Qualifications

• High School Diploma or GED and 2 years of experience; OR an equivalent combination of relevant education and/or experience.
• Minimum of 2 years of experience in customer service.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and staff.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and the ability to resolve issues efficiently.
• Proficiency in Microsoft Office Suite and other relevant software.
• Ability to work flexible hours, including evenings, and weekends as needed.

Skills

• Customer service skills.
• Leadership skills.
• Interpersonal skills.
• Problem-solving skills.
• Microsoft Office Suite proficiency.
• Flexibility to work evenings and weekends.

Benefits

Not specified.

Pay

$20.00 per hour.

Schedule

8:30 AM to 5:00 PM.

How to Apply

To apply, prospective employees should follow the instructions provided in the application process. Current employees can apply through Employee Self Service (ESS).