Temporary Spa Supervisor

About the role

Support the daily Spa Operations team, including Spa Attendants, Spa Experience Coordinators, and Providers.

Provide leadership and direction for the day to day operations of the Spa with a focus on service and operational logistics.

Connect with guests and resolve concerns quickly and professionally.

Work shifts at the Spa arrival desk and retail store.

Sell and communicate with guests all Spa offerings.

Avoid errors in accounting, shift balancing, and cash handling procedures.

Absorb the responsibilities of the Manager-on-Duty as needed.

Maintain and ensure the cleanliness of the spa facilities.

Responsibilities

• Support the daily Spa Operations team, including Spa Attendants, Spa Experience Coordinators, and Providers.
• Provide leadership and direction for the day to day operations of the Spa with a focus on service and operational logistics.
• Connect with guests and resolve concerns quickly and professionally.
• Work shifts at the Spa arrival desk and retail store.
• Sell and communicate with guests all Spa offerings.
• Avoid errors in accounting, shift balancing, and cash handling procedures.
• Absorb the responsibilities of the Manager-on-Duty as needed.
• Maintain and ensure the cleanliness of the spa facilities.

Requirements

• Previous supervisory experience preferred.
• Previous experience working in a luxury destination or full service Spa.
• Ability to communicate in English and Spanish an asset.
• Service focused personality and passion for hospitality.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.

Skills

• Employee discounts on hotel rooms, dining, and spa experiences at Accor and Fairmont properties worldwide.
• Flexible and competitive healthcare benefit plans designed to meet the unique needs of you and your family, starting the first of the month following 30 days of employment.
• 401(k) plan with a 100% match on the first 4% of employee contributions, plus eligibility to participate in the hotel’s Executive Deferred Compensation Plan, potentially bringing the total employer match up to 5%.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our Corporate Social Responsibility activities.
• Consistently offer professional, friendly and engaging service.
• Follow departmental policies, procedures and service standards.
• Follow all health and safety policies.

Benefits

• Employee discounts on hotel rooms, dining, and spa experiences at Accor and Fairmont properties worldwide.
• Flexible and competitive healthcare benefit plans designed to meet the unique needs of you and your family, starting the first of the month following 30 days of employment.
• 401(k) plan with a 100% match on the first 4% of employee contributions, plus eligibility to participate in the hotel’s Executive Deferred Compensation Plan, potentially bringing the total employer match up to 5%.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our Corporate Social Responsibility activities.
• Consistently offer professional, friendly and engaging service.
• Follow departmental policies, procedures and service standards.
• Follow all health and safety policies.

Pay

$29.00 Hourly

Schedule

Full-Time