Temporary Service Desk Technician

About the role

We are seeking a Temporary Service Desk Technician to join our team. This role will use a growing understanding of computer, network, and server operations to assist Capstone’s Service Desk department. Gain a variety of experience in a corporate environment with engagement in communication, planning, and projects related to IT and technical issues. While most of our company functions on a hybrid work model, this role is primarily based in Eden Prairie, MN. Hybrid remote work may be considered.

Why join Capstone

We support teaching and learning with engaging content that inspires students, teachers, and connects families and communities to move literacy forward. Capstone is a fast-paced growth company committed to cultivating a love of reading and learning. We provide opportunities for professional learning and development and foster a culture of inclusion and belonging.

For over 30 years, Capstone has been a national leader in K-5 educational content, including digital products (PebbleGo, PebbleGo Next, PebbleGo Create, Capstone Interactive, Capstone Connect) and award-winning books. We combine a passion for fostering a love of reading and learning with the talent to create amazing content.

Responsibilities

• Provide tier 1 Service Desk Support by responding to phone calls, email, and tickets.
• Create, assign, and update tickets in the Service Desk ticketing system.
• Troubleshoot and resolve technical issues for users working onsite and remote.
• Update and install software and operating system patches on end user computers (Mac and Windows).
• Configure and deploy hardware to end users.
• Assist in the purchasing process of IT equipment.
• Inventory assets and prepare deprecated systems for recycling.
• Assist in creating and sending business notifications for IT maintenance, new service offerings, and incidents.
• Assist with implementing security initiatives for workstations.

Requirements

• Junior or Senior in college working toward a degree in business, computer science, information science, or a related field.
• Understanding of computer, network, and server operations.
• Knowledge and experience in the Microsoft 365 platform.
• Public cloud experience (AWS, Azure) is a plus.
• Great customer service and communication skills.
• Self-motivated, quick learner, and excellent problem-solver.

Travel Requirements

This position requires some travel between offices—around 10%.

Pay

A reasonable estimate of the base range for this position is $17.00–$20.00 per hour. The pay range takes into account factors such as skill sets, experience, training, work location, and other business and organizational needs.

At this time, Capstone cannot sponsor or take over sponsorship of an employment visa. Applicants must be authorized to work in the United States. A pre-employment background check is required.