Temporary Program Assistant I

Job Description

This position is responsible for administrative support to staff working with the Housing Choice Voucher (HCV) and project based (PBV) programs and will provide excellent customer service to internal and external customers. This position is located at the Silver Spring Customer Service Center.

Examples Of Duties

• Schedule and monitor client/applicant correspondence
• Assign and disseminate incoming correspondence
• Perform data entry and general clerical tasks such as distribution of mail
• Schedule informal hearings
• Process weekly/monthly reports
• Track appointments and other project tasks
• Work in various databases including Excel, PowerPoint and Word
• Perform other duties as assigned

Experience

• Minimum Qualifications: At least two (2) years administrative or clerical experience

Education

• Requires a High School Diploma or Equivalent

Knowledge, Skills And Abilities

• Good interpersonal, customer service and organizational skills
• Must have excellent written and oral communication skills
• Must be able to prioritize assignments to meet deadlines and be dependable
• Must possess excellent written & oral communication skills
• Must have the ability to maintain excellent customer service techniques and attitude is required
• Must have basic computer skills including proficiency with MS Office Suite

Work Schedule/Location

• Work Schedule is in office Monday-Friday, 8:30AM-5PM.
• Telework is not provided for temporary employees; however, limited telework may be provided at the sole discretion of the direct supervisor.
• Parking costs are the responsibility of the selected candidate and not reimbursed through HOC.

Pay

Salary determined by departmental budget - Offer commensurate with experience.

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