Temporary Pet Center Manager - Livano Nature Coast

About the Role

If you have a passion for pets, building relationships within a community, and meeting the needs of furry companions, we invite you to apply for this position overseeing our new Pet Center. This role involves managing staff, providing care for boarding and daycare pets (dogs & cats), front desk reception, maintaining cleanliness, ordering supplies, collaborating with the property manager, and ensuring resident satisfaction.

Responsibilities

• Manage facility and personnel ensuring client and animal care services are provided in compliance with company procedures.
• Monitor overall Pet Center performance.
• Hire, train, motivate, and maintain employee training programs in coordination with Livano Pet Center and employment policies.
• Ensure resources, tools, structures, and systems are in place for business operations.
• Employ and maintain operating procedures for assigned service areas.
• Monitor employee performance related to execution of service to expectations.
• Identify slow periods and/or downturns and coordinate with marketing to feature services and improve performance.
• Handle client service issue escalations in a manner that maintains the company’s reputation.
• Create employee schedules and ensure proper staffing levels.
• Resolve human resource conflicts as needed.
• Be thoroughly familiar with all systems and procedures.
• Uphold the image of Livano Pet Center at all times.
• Perform assigned bookkeeping/reporting duties for the business.
• Delegate responsibilities and ensure delegated tasks are accomplished.
• Cover all shifts for personnel shortages.
• Check that all employees arrive on time, properly attired and groomed, and ready to work.
• Practice leadership by example and report to the Property Manager.

Organizational Responsibilities

• Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics.
• Passion & Innovation: Deeply understand issues and opportunities and demonstrate relentless focus on solving them through innovative solutions.
• Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture.
• Project Management: Create and maintain clear and sequenced plans to successfully launch projects.
• Change Management: Lead cross-functional teams through change programs and projects, leveraging frameworks and influence modeling to drive awareness and outcomes.
• Community Service: Participate in activities outside the normal course of daily business that enhance both the Company and your stature in the marketplace, including industry-related associations and groups.

Requirements

• Demonstrated ability to read, understand, and comply with product labels, safety, and policy and procedures manuals.
• Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts.
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions to complete basic maintenance duties.
• Ability to apply principles of logical thinking to define and correct problems and follow instructions furnished in written, oral, or diagram form.
• Rudimentary knowledge and ability to access company software and perform standard repetitive tasks.
• Current valid driver’s license is required.

Physical Demands

• Regularly required to use hands to finger, type, handle, or feel objects, talk, and hear.
• Regularly required to stand; walk; reach with hands and arms, climb, stoop, and squat.
• Must be able to physically access all exterior and interior parts of the property and amenities, working inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Must be able to operate golf carts (where applicable), walk extended distances, and navigate stairs to multiple levels daily.
• Rare or regular travel may be required to assist properties, attend training classes, business meetings, or other situations necessary for the accomplishment of daily responsibilities.

Work Environment

• Work both inside and outside of apartment buildings and in all areas of the property, including amenities.
• Frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Schedule

Position requires availability from 7:00 a.m. to 6:00 p.m., inclusive of 3 hours of break time throughout the workday.

Supervisory Responsibilities

This role includes supervisory responsibilities for corporate and onsite employees.