Temporary Part-Time Receptionist/Visitor Control

Torch Technologies is a 100% employee-owned, Certified Great Place To Work and named Best Places to Work in Huntsville/Madison County, headquartered in Huntsville, AL. Our team provides superior research, development, and engineering services to the Federal Government and Department of Defense. As one of the nation’s top 100 defense companies, the services we provide directly support the men and women who serve our country. Our corporate mission is “Lighting the Pathway of Freedom.” As a Certified Evergreen ESOP, we are committed to growing and sustaining our company for the next 100 years.

About the role

This temporary part-time Receptionist/Visitor Control position will provide surge support at the corporate front desk during the hours of 12:30pm and 5:00pm, Monday through Friday, with the ability to cover additional hours during absences or vacations of the full-time receptionist. The role is expected to last 6-8 weeks.

Responsibilities

• Serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere.
• Greet visitors in person or on the telephone in a polite and friendly manner; answer or refer inquiries as needed.
• Maintain employee and department directories to direct visitors appropriately.
• Monitor visitor access and maintain security awareness; manage the visitor badge in/out process and maintain the visitor logbook.
• Prepare new hire swag bags.
• Ensure the reception area and all common areas are kept clean and tidy.
• Assist with scheduling meeting and conference rooms; may organize catering.
• Document and communicate actions, irregularities, and continuing needs to ensure office continuity.
• Handle outgoing mail (e.g., USPS, FedEx); receive deliveries, and sort and distribute incoming mail.
• Place outgoing calls and set up conference calls as needed.
• Assist with stocking basic office supplies and drinks/snacks in conference rooms and auditorium.
• Operate standard office equipment, including desktop computers, copy machines, postage meters, and badge printers.
• Ensure compliance with company rules and regulations in the reception area.
• Perform other general administrative and clerical support duties as assigned.

Requirements

• U.S. Citizenship.
• High school diploma or GED required.
• 2-3 years of relevant experience in an office environment; prior receptionist experience preferred.
• Demonstrated experience in a customer service role.
• Ability to cover full-time hours occasionally when the full-time receptionist is absent or on vacation.
• Ability to maintain and obtain a security clearance.

Skills

• Technical proficiency in Microsoft Office – Word, Excel, and PowerPoint.
• Excellent interpersonal and communication skills.
• Ability to multi-task and prioritize without guidance.
• Strong organizational skills.
• High accountability – must be punctual with a strong attendance history.
• Professional with a positive attitude; enthusiastic, respectful, and friendly.

Schedule

Monday through Friday, 12:30pm to 5:00pm (temporary, part-time).

Benefits

• ESOP participation.
• 401(k) match.
• Medical, dental, and vision insurance.
• Life insurance, short-term disability, and long-term disability.
• Flexible spending accounts, Health Savings Accounts, and Health Reimbursement Accounts.
• Employee Assistance Program (EAP).
• Education assistance.
• Paid time off and holidays.