Temporary Part-Time Customer Support Technician

Location: Office of State Courts Administrator, Jefferson City, MO

About the role

A position with the Office of State Courts Administrator provides you the opportunity to work with a variety of exceptional, hardworking people and to gain a valuable and rewarding career. It takes many types of talent to advance the mission of the Missouri Judiciary and to keep operations running smoothly. We have opportunities for individuals seeking meaningful work in providing administrative, business and information technology services to the Missouri courts. We are recruiting to fill a part-time Customer Support Technician position to assist OSCA users in their ability to utilize information technology programs efficiently and effectively in fulfilling business objectives.

Responsibilities

• Troubleshoot applications and software for all customers.
• Field incoming questions from end users (public) and use troubleshooting techniques to provide information and solutions.
• Identify system issues and communicate all instances where enhancements and issue resolution are required.
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and ITS leaders.

Requirements

• Graduation from an accredited college or university with an Associate’s degree with at least fifteen (15) semester hours in computer science, computer information systems or closely related areas.
• One year experience in customer support; additional experience above the minimum stated may be substituted on a year‑for‑year basis for the required education.

Qualifications

• Ability to prepare and interpret computer program documentation.
• General knowledge of the operation of all infrastructure standard applications and technologies used within the judiciary.
• Knowledge with operation of help desk‑specific ticketing system.
• Ability to troubleshoot and resolve routine hardware and/or software problems.

Benefits

This position is not eligible for benefits.

Pay

This position is paid on an hourly basis.

Schedule

The work schedule for this position is less than 20 hours per week and will vary.