Temporary Operations Associate (6 Month Assignment Duration)

Responsibilities

• Operates office equipment such as computers, phones, and printers to communicate and update electronic medical records and other databases as appropriate.
• Document Management: Sort fax inboxes to attach inbound documents to appropriate patients and assign to appropriate provider.
• Adhere to document sorting guidelines and control for duplicate requests.
• Maintain a system for monitoring incoming Provider to Provider documents and routing accordingly.
• Schedule patients for various Provider teams, functioning both independently and collaboratively with Providers, Field Leadership, Clinical Assistants, and other Operations Associates to ensure daily team needs are being met.
• Perform accurate data entry of patient health care information.
• Upload, enter, and assign patient certifications and re-certifications.
• Support Clinical Supplies: Review, pack, and ship clinical supply orders to CAs and Providers, responsible for restocking and ordering of the clinical supplies, and responding to clinical supplies email requests.
• Printing and Mailing Support: Print and mail multiple types of letters, sympathy cards, and Care Plans. Review returned mail.

Qualifications

• Previous administrative experience required.
• Experience working with electronic medical records preferred.
• Experience working in healthcare preferred.
• Knowledge of medical terminology and understanding of patient care notes.
• Ability to assist providers and facilitate an efficient, organized administration flow.
• Ability to problem solve and work well under pressure.
• Detail oriented and accurate.
• Collaborates effectively within team settings with clinical and non-clinical staff.
• Ability to deal with change and ambiguity.
• Excellent interpersonal and customer service skills.
• Excellent written and verbal communication skills.
• Computer proficient, 55+ WPM typing.
• Demonstrated ability to read, write, speak, and understand the English language.