Temporary Onboarding Operations Associate-Tempe

We’re a leading provider of business and technology services, accelerating business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. With a team of 80,000, we partner with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia. We’re strategic thinkers and hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

About the role

Support transactional activities of the onboarding process as part of the hub operations for assigned OpCo. The Temporary Onboarding Operations Associate ensures our customers—including contract employees, clients, program offices, and alternative delivery teams—receive superior post-offer screening support as well as onboarding and off-boarding assistance.

Responsibilities

• Provide world-class customer service in every interaction to ensure a quality candidate experience.
• Receive and review onboarding triggers (ESF, SIF, or other forms).
• Communicate all pre-employment screen requirements to the CSA and coordinate contractor orientations, I9s, and other local onboarding requirements with the local field office.
• Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if non-compliant.
• Enter and manage background, drug testing, and medical screening processes for contractors.
• Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner.
• Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients.
• Provide pre-employment documents and screen requirements to the candidate for review and signature.
• Ensure client pre-employment requirements, forms, policies, and documents are kept current and validated with Compliance departments.
• Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks) and update the Candidate Tracker with contractor data until cleared to start.
• Ensure candidate information is set up in the system and appropriate provisioning is complete (security, email accounts, asset re-allocation for job/position changes).
• Ensure accurate and timely entry of candidate data, onboarding process updates, and all required documentation within the onboarding and compliance process.
• Document all candidate/contractor touchpoints and communicate updates in a timely manner.
• Support issue resolution regarding the Onboarding process, working closely with the field office to communicate required activities and follow-ups with contractors.
• Manage and communicate off-boarding requirements, including termination notification, completion of unemployment data, meetings, and hearings.

Qualifications

• 2+ years’ experience in a customer service-related position.
• Associates degree or two years of applicable experience in customer service.
• BA/BS degree in Human Resources, Business, or Accounting preferred.

Skills

• Ability to prioritize, organize, problem-solve, and meet deadlines.
• Excellent written/oral communication and interpersonal skills.
• Strong decision-making ability and integrity to maintain confidentiality.
• Action and detail-oriented; able to handle multiple tasks.
• Understanding of business policies and human resource practices.
• Capability to work in a team-oriented environment.
• Critical thinking and ability to develop innovative, practical solutions.

Personal Attributes

• Natural team player.
• Confidential and diplomatic.
• Self-starter/initiator.
• Seeks growth and self-improvement.
• Flexible and resilient/composed.
• Self-aware.

Pay

$21.63 per hour + overtime.

Schedule

This is a contract-to-hire opportunity. Required to work in our Tempe, AZ office Monday through Friday.