Temporary Licensed Member Advisor Specialist

Location: Roseville, MN • Contract (4 months) • $23–25/hr

About the role

Our client, a well-established organization in the insurance and financial services industry, is seeking Temporary Member Advisor Specialists to support a high-volume enrollment season. This role is ideal for individuals with strong customer service experience—particularly those from retail or restaurant environments—who are passionate about helping members navigate healthcare and prescription plan options. This is a temporary assignment running through early December, with structured onboarding and licensing support for candidates who are not yet licensed. The position begins in early July and offers a hybrid work arrangement through September, transitioning to primarily onsite work in October to support in-person member interactions.

Responsibilities

• Assist members and prospective customers in person, over the phone, and via email to identify needs and resolve questions
• Conduct comprehensive member reviews covering health, dental, vision, and prescription plans
• Accurately complete applications and required documentation
• Enter and maintain member data within internal systems with a high level of accuracy
• Utilize available resources to independently research and resolve inquiries
• Maintain confidentiality and securely handle sensitive member information
• Provide timely, clear, and helpful communication to ensure a positive customer experience
• Document all customer interactions and updates within database systems

Schedule

• September: 37.5 hours/week, Monday–Friday, 8:00 a.m. – 4:00 p.m.
• October–December: 50+ hours/week, with flexibility to complete overtime during weekdays or weekends
• Work setting: Hybrid through September; primarily onsite beginning October 1, with some flexibility for remote overtime hours

Licensing Requirement: Candidates requiring licensure will begin coursework immediately upon onboarding and must obtain licensure within 30 days of course completion.

Requirements

• High school diploma or equivalent
• Previous customer service experience (retail, restaurant, or similar environments strongly encouraged)
• Strong communication and interpersonal skills
• Ability to manage multiple tasks while maintaining attention to detail
• Comfort working with computers, databases, and standard office technology
• Ability to handle confidential information with integrity

Qualifications

• Active Health & Accident License
• Active Life License
• Prior experience in insurance, healthcare, or benefits-related roles
• Experience handling high-volume customer interactions

Benefits

Dahl Consulting offers a comprehensive benefits package to eligible employees. For details, review the DAHL Benefits Summary.